Executed, coordinated, oversaw all aspects of on-site operations and logisticsSubmitted and managed rooming lists including changes, cancellations, and additions throughout program operationGenerated and updated transportation manifests for attendee/group arrivals/departures and group transfers. Worked with transportation company on-site to manage changesAdvised production companies and on-site audio/visual companies on meeting needsWorked with hotels/restaurants/caterers to create custom menus and other enhancements within clients’ budgetary guidelines and dietary needs including welcome receptions, gala dinners, corporate receptions, incentive dinners Sourced, contracted and worked with local restaurants and offsite venues for various evening receptions and dinners including furniture rentals, decor, and entertainmentCreated custom websites and managed registrations (including reports) through Cvent software (Certified Cvent Event Management). Managed customer service inquiries via phone and email Sourced, contracted, managed attendee and guest activities for incentive programs and conferencesCreated and managed budgets and invoicing before, during, and after program operationsNegotiated hotel contracts on clients’ behalf for groups of 50 - 500 including room blocks, meeting space, concessions, liability clauses, etc. Assisted in destination selection, conducted site inspections and created details proposals to present to clients Created thorough RFP’s with meeting, food & beverage, and A/V needs based on client direction

Assemble and prepare program materials for shipment. Assist with registration website development assistance, attendee management and customer service using Cvent software. Contribute to event sourcing and project planning.

Assembled and prepared program materials for shipment. Edited, reviewed, and created rooming, arrivals, and departures lists. Researched potential venues and activities for off-site events. Acted as liaison for potential event venues. Input registration information into CVENT.

Assisted in the preparation and clean-up of various catering events. Expedited, served, organized, cleaned, and prepared food for consumption by guests. Provided customer service for guests as necessary. Supervised a group of 15 individuals in order to insure successful concession sales. Participated in the preparation and breakdown of supplies and inventory.

Contributed to and promoted new rollout projects. Researched and developed social media posts. Assisted with event planning, marketing, and maintenance. Organized and distributed marketing materials. Led community research and local business outreach. Created and implemented new marketing strategies. Attended and hosted parties at various locations. Assisted manager with creation of special and private events.

Planned, managed, and executed member events including father-daughter dance and networking event. Monitored and posted various social media. Communicated with members via email, telephone, and in person.

Attended outings in various locations across Chicago in order to promote awareness about the company. Organized promotional equipment before and after outings. Wrote reports recapping outings. Assisted supervisors during private events.

Conducted marketing research about competitors and future clients. Organized marketing research into a database. Attended preliminary and developmental meetings and assisted in taking notes in these meetings. Helped clients organize their information into a spreadsheet that would be used during their event. During events, explained how mobile silent auction software worked and answered guests' questions regarding the silent auction.

Educated future students and their families of office services, as well as answered any questions they had. Maintained a clean and organized office space and input evaluation cards into a database.

As an intern, made marketing phone calls to clients for sales or customer satisfaction purposes. Input client data received from phone calls into database. As a communications manager, organized financial aid applications and informed clients of the status of their request. As a market researcher, collected data for new markets in order to help expand knowledge of the company.