Multisite Operations Manager
CurrentResponsible for managing and ensuring the successful administrative, financial, and operational aspects of multiple sites. Ensure delivery of a patient-centered experience that drives consumer loyalty.Create an environment where staff are engaged in the success of a facility. Oversee approximately 40 employees with P&L responsibility, monitor NPS scores and put in place measures to address patient satisfaction issues. Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician. Monitor patient flow, and managing ongoing front and back-office operations closely. Supervise coach, evaluate, and mentor employees; conduct performance review. Collaborate with HR team in developing and issuing performance reviews and terminating employees. Hold staff meeting and training sessions Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements. Inspect facility on a daily basis for any structural, cosmetic, or operational repairs. Reconcile daily payment collections. Ensure staff is working productively and professionally throughout all working hours. Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staff. Coordinate with key vendors/departments including radiology and external call centers. Perform HIPPA walk-throughs and inspections. Manage processes with external vendors including supply distributors and call centers.
