Responsible for managing and ensuring the successful administrative, financial, and operational aspects of multiple sites. Ensure delivery of a patient-centered experience that drives consumer loyalty.Create an environment where staff are engaged in the success of a facility. Oversee approximately 40 employees with P&L responsibility, monitor NPS scores and put in place measures to address patient satisfaction issues. Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician. Monitor patient flow, and managing ongoing front and back-office operations closely. Supervise coach, evaluate, and mentor employees; conduct performance review. Collaborate with HR team in developing and issuing performance reviews and terminating employees. Hold staff meeting and training sessions Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements. Inspect facility on a daily basis for any structural, cosmetic, or operational repairs. Reconcile daily payment collections. Ensure staff is working productively and professionally throughout all working hours. Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staff. Coordinate with key vendors/departments including radiology and external call centers. Perform HIPPA walk-throughs and inspections. Manage processes with external vendors including supply distributors and call centers.

At Bespoke Rail, our mission is to honor the legacy and beauty of classic North American railroad logos and artwork by creating and curating high-quality products that capture the spirit of the golden age ofrailroading. The logos and artwork of these once-iconic transportation companies represent a rich legacy of workmanship and design, and we strive to preserve and celebrate this heritage through our products.Our commitment to quality is reflected in every item we offer, which is designed and crafted with the same care and attention to detail as the logos and artwork that inspire us. We believe that our products should not only evoke the nostalgia and romance of railroading’s past - but that they also embody the enduring values of quality, class, and durability that wereonce the hallmarks of the industry.Alongside our customers, we seek to foster a community of railway enthusiasts who share a mutual appreciation for the beauty and style of classic railroad art and typeface. Through our products, we aim to inspire and educate others about the significance of this rich cultural heritage and to encourage a renewed appreciation for the craftsmanship and design that defined the golden era of American railroading.

Performs as a Manager - Mercy Virtual Business Operations in the Mercy Virtual On Call Telemedicine program and in accordance with all applicable Federal, State, and Mercy rules, regulations, policies and procedures, and performs all duties assigned by the Director in the Mercy On Call program, concerning business related tasks. Responsible for the overall business management of the Mercy on Call program in accordance with Mercy Virtual mission, vision and strategy. Facilitates onboarding of new coworkers, assists in developing new processes and workflows for department, prepares payroll, assists in generating department schedule, ensures business transactions are completed in a timely manner, and updates contracts with clinics across Mercy's healthcare system.

Answer telephone calls from patients in multiple programs. Coordinate Telemedicine visits, testing, procedures and/or appointments for the patients. Ensured patients receive all equipment and that it is working properly. Participated in program development of Cardiothoracic Surgery Pilot and 30 Day Discharge Program. Answered incoming calls from patients and their family members. Scheduled patient appointments and coordinated any tests, office visits, and visit information from doctors outside of Mercy. Assisted team members and coworkers with any issues as needed. Track and report statistics and information as requested.

Dispense and fit glasses and contacts, working from the prescriptions written by optometrists and ophthalmologists. Take into account patients facial features, occupation, and habits to assist them in choosing the best eyeglass frames, lenses and lens coatings to fit their needs. Accurately collect measurements such as bridge, eye size, temple length, seg heights, pupillary distance, and pantoscopic tilt. Operate the auto-lensometer and manual lensometer to read prescriptions. Assist in any other areas as needed to ensure the best patient experience.

Provide efficient, friendly service to patients. Administer testing to patients including autorefractions, retinal photography, OCTs, visual aquities and visual fields. Process patient paperwork and act as a customer service representative for patients.

Provided efficient, prompt and friendly customer service to ensure that our customers’ needs were met. Resolved customer concerns and worked with the management team to improve customer service. Managed up to fifty employees per shift, overseeing 10 departments to ensure coordination and communication throughout the store. Was responsible for managing inventory and ensuring items were stocked appropriately.

Use food safety practices in creating vegetable and fruit trays for customers, take phone and in-person orders, act as a form of customer service when asked questions by customers, and lead customers to products they are in search of.

Prepare deposits, correct registers on the floor, assist cashiers, file paperwork for daily coupon usage, transactions, deposits and voids, and do other needed tasks as necessary.

Planned daily program activities; set up and facilitated games and crafts, assisted in getting children to and from field trip destinations safely; ensured a fun, enjoyable time.

Assisted in marketing, programming, and administrative duties. Planned, fund-raised, programmed and facilitated a family-orientated program. Compiled a nature and environmental education resource manual for youth programming.

Supervised children throughout their day, helping in preparation of meals, and play time. Worked with children during their learning or exploration time and kept a safe, healthy environment.

Assisted in lesson plans, supervision, and instruction of children for a kindergarten preparatory program.

Worked with patrons for computer usage, checked books and periodicals in and out, assisted with patrons needs when looking for specific items, answered phone calls, and assisted with the children's summer reading program.