Emily Haas Email & Phone Number

Philadelphia, PA, US

- Design and implement a comprehensive training curriculum for 128 goalkeepers, aligning technical, tactical, and psychological development goals with team needs.- Facilitate training programs for youth goalkeepers, from ages 8 to 18, and collaborated with coaches to support ongoing skill development.- Develop and lead a coaching education program for 60.

Minneapolis, MN, US

- Develop and execute a comprehensive learning strategy for 12 stores, ensuring alignment with organizational goals and delivering training to 1,800 employees.- Led employee engagement initiatives, including creating an employee satisfaction survey and conducting 47 focus groups to gather feedback, driving improvements in training and engagement.

Seattle, US

• Led the store’s 22-person shop team to being #5 in the Co-Op and generated $250K+ labor sales in 2021 (shop record). Built a diverse hiring pipeline which transformed the team from 90% white male to 60% male, 30%.
• Created a training tracker and onboarded leadership for REI’s first internal bike mechanic certification program
• Co-authored the action sports and service advisor training plans and onboarded 40 new Green Vests
• Developed e-learning content for water sports training on SparkLearn.
• Facilitated a regional employee experiential training program, including vendor training and team building experiences
• Act as Tri-State lead for the nation-wide inclusion network, focused on creating an inclusive environment

Seattle, US

• Restructured the store’s Sales & Service Training to focus on team culture, diversity & inclusion, and REI’s service standards
• Developed onboarding processes and written training guides for Action Sports, Service Advisors, Shop, and Camp departments through intentional collaboration sessions with team leads and feedback from new departmental.
• Assisted with Kronos timecard discrepancies, Shop and Action Sports scheduling, and employee status updates in Employee Self Service
• Facilitate store’s Ariba ordering and expense reconciliation for store and bike & ski shop purchases through Concur

Seattle, US

Designed an onboarding guide to standardize best practices, illustrate processes, and decrease onboarding time for new hires. Pioneered the service advisor position to serve as the conduit between customers and the shop by evaluating equipment at check-in, communicating customer requests, and sourcing parts. Also created learning resources and designed.

Oversaw all front-of-house (FOH) operations and a staff of 35. Managed the hiring process (advertising, interviewing, training), developed a pandemic health and safety plan, and designed a customized social media strategy to ensure continuous engagement with customers.

Boone, NC, US

Advised 23 club sports teams and managed day-to-day operations related to risk management, travel coordination, on-campus events, scheduling, marketing, and financial management. Allocated budget throughout the school year for each club, and supervised five club sport executive officers.

Philadelphia, Pennsylvania, US

Built league facing operations as an early start up employee; executed in-person and digital elements of youth sports sponsorship campaigns with leagues; worked with 483 youth sports organizations in 22 states. Increased the network of youth sports organizations from 3,000 to 15,000+ in two years, wrote campaign content, and served as the league expert to.

Detroit, Michigan, US

Participated in a five-week training camp focused on business skill-building and entrepreneurial development; honored at training camp 2016 as a Top 15 Fellow for the individual who “acts with integrity in all things.”

Boone, NC, US

• Serve as an aid to the Dean and the Walker College of Business faculty and staff
• Provide assistance to students and interact with executive officers to help with daily operations
• Assist administrative staff with secretarial duties while maintaining a professional environment in the office

Boone, NC, US

• Assisted an advisor in leading a 10-24 student small group advising session with incoming students to teach students about general education courses and resources at Appalachian
• Interacted with students and parents in small groups and one-on-one sessions to prepare students for life on campus
• Worked as a team with 23 other orientation leaders in preparing, planning, and executing the three-month orientation process

Boone, NC, US

• Supervised 24 rising seniors in high school for 3 weeks as they learn about the business world in Boone, NC, Washington DC, and New York City
• Assisted with work and errands for the program by organizing and completing shopping lists, planning activities for the participants during the evenings, and transporting participants to differentevents

US

• Obtained experience and knowledge in managing day-to-day tasks for both front and back of house operations in quick service, casual dining, high volume, fine dining, stewarding, in-room dining and bar environments
• Gained hands on experience that correlated specifically to understanding and preparing profit and loss statements, placing inventory orders, scheduling, conducting pre-shift meetings, supervising staff, and motivating.
• Developed resort knowledge through property-specific training, including casino gaming, property amenities, hotel operations, and individual resort culture that fed into the “one company, one culture” of MGM Resorts
• Participated in Diversity Champion, Professional Etiquette, and Leadership courses with MGM University
• Obtained knowledge of working in code with a Collective Bargaining Agreement

• Worked with children age 6 to 15 on the basic fundamentals of the sport of soccer
• Trained 12 young players about the techniques of being a goalkeeper in relation to catching, agility, and diving

• Interacted with customers to ensure that their food and experience was one-of-a-kind
• Developed specialty menus to cater to wider markets in the community and initiated relationship with High Country Local First to increase involvement with local entrepreneurs and farmers
• Balanced and closed the drawer handling $5,000-$6,000, managed 10-12 staff members and the flow of the restaurant

Master'S Of Science, Organizational Dynamics With A Concentration In Organizational Coaching

Bachelor Of Science In Business Administration, Hospitality And Tourism Management, Entrepreneurship, Minor In Nutrition