Emily Hanks Email & Phone Number

Greater St. Louis Area

Monsanto

• Delivery lead for business intelligence, integration, data, and migration projects using Waterfall, Scrum, Kanban, and SAFE methodologies. Simultaneously managed five scrum teams including workloads, resource allocation, release schedules and budgets.• Partner with Product Owners to refine backlogs, prioritize requests, and plan release schedules. • Participate in PI planning sessions and release train planning activities. • Facilitate the establishment of a new department in order to aid the restructuring of the existing data organization. This included setting milestones to ensure new hires met SLAs in the statement of work, coordinating knowledge transitions and training with new team locally and overseas, establishing new business processes while handling surrounding issues, and transitioning all existing projects to the new teams. • Implement change management through knowledge sharing forums and training after recognizing challenges around changing technologies, organizational transition to agile, and need for professional development.• Reduce ramp up time for new hires by normalizing onboarding practices.• Minimize attrition by establishing a Consultant Care Taskforce which addressed consultant concerns, work/life balance, better aligning work to career paths, monitoring flight risk, and mediating conflict resolution.• Functionally responsible as manager for a team of seven employees. Duties consist of career/professional coaching, annual reviews, one-on-one meetings, team building activities, and human resources related administrative needs. Technology Used: Informatica, Teradata, SAP, Salesforce.com (SFDC), Qion, Business Warehouse (BW), SAP BO Data Services (BODS), Spotfire, Business Objects (BO), Microsoft Visio, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

St. Louis, Mo

• Full lifecycle management of project workflow from ideation through successful completion.• Managed Infrastructure, Integration and App/Dev projects as prioritized by leadership for the Medco merger. • Developed project charter, schedule, and compliance documentation.• Compiled and maintained compliance documentation for a heavily regulated and audited industry.• Analyzed and interpreted data from key stakeholders, business analysts, engineers, testing leads and other related roles to develop and maintain a detailed project schedule. Also monitored project performances and procured resources to achieve stated time, cost and quality metrics.• Identified and managed Issues, Risks, and Dependencies and implemented corrective action when necessary.• Onboarded and trained new hires and acted as a mentor for ongoing employee development. Implemented continual process improvement for onboarding procedures. Technologies: VPMI, ARC, Microsoft Project Professional 2010, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft SharePoint

St. Charles, Mo

• Project management for interactive media, app development and web development projects for many fortune 500 companies like JC Penney, Amazon, Dillards, KSwiss, Levi’s and digital ad agencies like Iron Creative. • Scrum Master for eight person scrum team.• Defined velocity and managed backlog in an agile/scrum environment. Facilitated sprint planning and PSI scoping with key business stakeholders and clients. Gathered project requirements, defined project scope, and acted as a liaison between non-technical clients and the development team.• Directed project planning, scheduling, and timetables for deliverables. Identified follow-up action items for development team and assist as needed to ensure completion.• Created cost estimates for customers based on requirements and maintain an approved budget. • Compared wireframes and project mockups to customer requirements for accuracy and quality. • Managed project testing, revisions, and quality assurance processes while gathering data and preparing appropriate documentation. Handled multiple projects simultaneously with aggressive timelines. Investigated and resolved client issues while managing client relationships.• Delegated work to offshore resources to ensure around the clock progress on deliverables. Technologies: Mobile Development, Search Engine Optimization (SEO), Drupal, WordPress, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Merlin for Mac,

Belleville, Il

• Proactively identified and tracked drivers for cancellations for ecommerce accounts, mobile and web site design projects, SEO and PPC campaigns, and other internet services, while ensuring quality products for key stakeholders and addressing concerns. • Acted as the primary point of contact for over 150 clients, providing online marketing solutions including Ecommerce, Pay-Per-Click (PPC), and Search Engine Optimization (SEO), web design, mobile project management, and other related products.• App Dev project management for mobile and standard website development and ecommerce. Additional project management areas included SEO and PPC campaigns. • Effectively communicated online marketing campaign goals and details to the development team in order to deliver a product that meets client needs and satisfaction. • Maintained documentation of project progress including accurate time tracking, communication records, and budget. • Supervisory duties which included managing the scheduling and completion of design and technical support for a team of 10 developers, mitigating first level customer escalations, and customer relationship management. • Top performing Account Manager for Quality Assurance Metrics, scoring 97% overall. • Ranked #1 for fewest number of customer escalations (zero dissatisfied customers) by proactively offering solutions that required no upper management intervention.Technologies: Ecommerce/Order to Cash, Mobile Development, Google Analytics, Search Engine Optimization (SEO), Google Pay-Per-Click (PPC) campaigns, WordPress, Microsoft Excel, Siebel

St. Louis, Mo

Response Builders, LLC, St. Louis, Missouri April 2006- September 2010Project Coordinator • Performed Search Engine Optimization (SEO) for web sites including keyword research, writing keyword rich text, and HTML coding.• Edited web pages including content, design, and SEO using HTML, CSS, Macromedia Dreamweaver and Microsoft Front Page.• Manipulated images and graphics with Macromedia Fireworks to use in web pages, email newsletters, and print pieces.• Designed and distributed monthly email campaigns for clients.• Updated monthly e-newsletters using Microsoft Front Page.• Maintained web analytics reports and conducted web site analysis for 20 clients. • Monitored web traffic and online marketing efforts. • Created text content for client web sites and advertising pieces such as Google AdWords.• Assisted with monthly client invoicing and payment procedures using QuickBooks. • Researched current web design and Search Engine Optimization techniques and trends. Technologies: Microsoft Front Page, Adobe Acrobat, Microsoft Excel, Microsoft Word, Macromedia Dreamweaver

Bachelors, Business Admin And Marketing

Activities and Societies: •Service Leadership Certificate Program - see below •Service Leadership Board •Women in Leadership Program.

Service Leadership Certificate Progam

Program included performing 300 hours of community service and participating in skill building workshops over four years.