In my current role, I oversee day-to-day management of Access’ largest client accounts, helping them to maximize the overall success of their relationship with Access through strategic initiatives and dedicated customer service. I have a deep commitment to helping organizations connect with their members. Having worked in nearly every department at Access, I understand how each plays a role in the overall service of our clients, and I apply that when working closely with our clients. More than anything, my goal is to ensure that our partners are getting maximum value out of their programs, whether that’s member retention, customer acquisition or even increasing engagement. I’m beyond proud to be the primary contact for several of Access' top clients.

My specific responsibilities includes:• Direct contact for Access' enterprise partners.• Managing Access' Account Services team consisting of 6 Account Managers• Increasing organization profitability and managing/reducing costs.• Developing & Protecting Access’ various brands in the marketplace.• Enhance Access' presence in the marketplace.• Increase member engagement in our products and services.• Effectively manage and execute multiple enterprise level projects.• Develop reporting to measure client retention revenue and program usage.• Assist with the development of internal operating systems and processes. • Improve customer loyalty through our products and our people.

As the Sr. Director of Educator Access, I oversee programs for 50+ clients and millions of members. I have the privilege of working with education and employee associations across the country, helping them meet member acquisition and retention goals through custom incentives and benefits. This allowed me to work more closely with state education associations and non-profits, an area I've been deeply passionate about since I began my career. I was able to leverage my industry knowledge to enhance our products and services to better provide value for our clients & members. I've maintained managing all new client acquisition for Educator Access and am developing new business opportunities for our Education and Non-profit Associations across the country.As Senior Director of Educator Access, my job is to build the value realized by Access through our involvement with non-profit education associations and other similar client groups and to provide leadership and support on an organization-wide level. This is accomplished by finding new revenue streams, managing costs, and driving program usage. Integral to the success of this position is the management and motivation of a team of account management professionals. My specific responsibilities includes:• Effectively leading the Education account managers in the efforts necessary to support Access' Education clients.• Increasing division profitability.• Developing & Protecting Access’ various brands in the marketplace.• Coach, motivate, mentor and assist team players to become all-stars.• Top Grade the team.• Support other company managers in accomplishing their WIGS.• Actively participate in strategic decision-making for the company.

As an Education Account Manager I helped to increase profitability for Access Development by assisting organizations recruit and retain members. I helped develop and implement a valuable member benefit product that has been adapted by over 40 state Education Associations representing over 2.4 million members.My daily responsibilites included managing and supporting various accounts, brand development, procurring fulfillment business, working with print vendors, convention & tradeshow attendance, project management, problem resolution, developing marketing strategies & providing world-class customer service.