Emily Hedges Email & Phone Number

Australia

Port Macquarie, New South Wales, Australia

As a Quality and Training Coordinator, I play a key role in the development and implementation of comprehensive Quality, Training and Risk Frameworks.Within the role, I am responsible for drafting quality assurance policies and procedures interpreting and implementing quality assurance standards to meet the contractual requirements of the service. I document, review, and maintain all organisational policies and procedures and work with the Leadership team to identify training requirements and institute plans for training new and existing employees. Additionally, the role has a strong focus on monitoring and auditing procedures, collecting statistical quality data, investigating customer complaints and non-conformance issues, liaising with the CEO to implement resolutions.

Port Macquarie, New South Wales, Australia

While working at Wesley Mission, my role was to provide intake and triage support to ensure clients experienced a seamless, timely and professional pathway into the service of financial counselling.I regularly presented the Wesley Missions developed 'In Charge of my Money' financial literacy program to high-risk groups within our community and participated in face-to-face counselling sessions. I provided assessments from referral to close, including providing assistance in applying for emergency relief on behalf of the client and offering suitable referrals to support and actively engage with local communities as well as the first point of access services to understand the needs of the community and identify areas of opportunity.Additionally, I contributed to reviewing internal systems, including policies and procedures, to ensure more efficient and effective delivery methods and to ensure continual improvement.

Port Macquarie

As an Employment Consultant, I effectively managed a caseload of clients with a disability who were experiencing personal and vocational barriers to employment. This included providing support and mentorship to participants in structured learning and personal development programs.I actively liaised and fostered successful business partnerships with various community organisations, health providers, government organisations and employers in the local area; and coordinated learning programs and personal development activities for Participants engaged in service.

Online

As a Career Consultant with Sally Watson, I worked in the corporate space to provide excellent client service and mentorship to a broad range of clients, supporting them to better understand their career aspirations.I collaborated with clients to develop professional and stand out resumes, cover letters, selection criteria and LinkedIn profiles and regularly utilised Zoom software to conduct video conferences with clients.

Coffs Harbour, Australia

Within the role of Classroom Facilitator, I was responsible for delivering nationally accredited education and training and various personal development programs to young people (aged 15-21) who are not attending school or other formal education.In this multi-faceted role, I provided high level and person-centred case management to Participants establishing pathways to health providers, community organisations and Employers.I was responsible for coordinating multiple administrative processes, including the development of learning materials, the creation of documents to track and monitor student engagement, training timetables and schedules to ensure effective use of resources and support services to meet the needs of students.While in the role, I successfully streamlined and created Youth specific learning resources implemented as part of the regular course content for the entire Training organisation that were widely utilised and accessed by all training staff.

Coffs Harbour, Australia

In the role of Direct Banking Team Leader, I led a team of 5 lenders to achieve KPI targets and meet organisational goals. This involved coordinating and facilitating weekly team meetings, implementing effective team development and training, and providing ongoing mentorship.In this hands-on role, I also managed a high volume of inbound and outbound sales calls, performing accurate and timely processing of home loans, personal loans and credit card applications, as well as various other general banking products.While in this position, I achieved the highest personal lending, insurance and credit card sales in the business since being accredited 6 Months running and was promoted from Direct Banking Ambassador to Direct Banking Team Leader within 8 months of start date.

Coffs Harbour, Australia

This roles primary function was the processing of personal loans, car loans and credit card applications. It involved assessing creditworthiness and risk for loan applications, assessing suitability for insurances, initiating these products as well as performing outbound sales calls.

Coffs Harbour, Australia

As an Account manager, I was responsible for building solid business relationships to reverse market clients and secure employment opportunities within the business community.I also provided high-quality and proactive face to face Account Management to existing customers and collaborated with internal departments to facilitate client needs and fulfilment.The role saw me utilise excellent ability to work to deadlines, prioritise and coordinate workflow simultaneously across multiple projects and various stakeholders, both internal and external.