Emily Hennig Email & Phone Number

Greater Minneapolis-St. Paul Area

AiRCare Health is a privately-owned behavioral health care management startup based in St. Paul, MN.• Established company's first Product department, reported to the CEO, and served on the organization’s leadership team.• Developed new project intake and definition process to ensure efficient collaboration, consistent documentation, and transparent communication cross-functionally. Gathered feedback to inform ongoing process improvements.• Directed and oversaw the development… Show more AiRCare Health is a privately-owned behavioral health care management startup based in St. Paul, MN.• Established company's first Product department, reported to the CEO, and served on the organization’s leadership team.• Developed new project intake and definition process to ensure efficient collaboration, consistent documentation, and transparent communication cross-functionally. Gathered feedback to inform ongoing process improvements.• Directed and oversaw the development and implementation of the company’s first quality of life survey. Show less

Eden Prairie, Minnesota, United States

Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Strategic Product Leadership• Managed two remote direct reports. Led the KRS intern program. • Oversaw KRS digital efforts, including the successful development and launch of member video calling and two hour-long online education courses in partnership with mPulse Mobile (formerly The Big Know) to educate chronic… Show more Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Strategic Product Leadership• Managed two remote direct reports. Led the KRS intern program. • Oversaw KRS digital efforts, including the successful development and launch of member video calling and two hour-long online education courses in partnership with mPulse Mobile (formerly The Big Know) to educate chronic kidney disease (CKD) and end-stage renal disease (ESRD) members about their condition. • Created the first "Kidney Solutions Education Series" to help educate partners throughout UHC and Optum about Kidney disease and the KRS program. Subjects included Medicare eligibility due to ESRD and the KRS readmissions process.Client Management• As commercial product lead, owned the UHC E&I relationship and led monthly meetings to review performance metrics and program changes with senior leaders. • Facilitated a coordinated effort between Optum and UHC leadership to overhaul Kidney program performance metrics, including both operational and clinical data points.Strategic Partnerships• Selected to represent the Kidney and Second Opinion categories on newly formed Optum Health Solutions (OHS) Benefits Hub Partnerships team. • Developed Kidney and Second Opinion partnership strategies, including an assessment of program capabilities that could be enhanced through partnerships vs. internal development. Presented strategy to UnitedHealthcare leadership.• Led vendor evaluations, drove contracting process with legal and procurement, guided partners through implementation design and execution, and supported pricing and positioning of the newly vended category. Show less

Eden Prairie, Minnesota, United States

Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Notable Achievements• Selected for the 2020 Experience for Leaders Apollo program.• Generated $1M additional annual revenue through the development and launch of a market-leading new product line serving commercial members eligible for Medicare due to ESRD. 96% of eligible members have transitioned to Medicare since… Show more Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Notable Achievements• Selected for the 2020 Experience for Leaders Apollo program.• Generated $1M additional annual revenue through the development and launch of a market-leading new product line serving commercial members eligible for Medicare due to ESRD. 96% of eligible members have transitioned to Medicare since program implementation in January 2020. Strategic Product Leadership• Managed two remote direct reports. Led the KRS intern program and managed the 2019 & 2020 KRS interns. • Managed 2019 summer intern in the development of a meal delivery pilot from idea to pilot design.• Identified areas for consumer-focused program improvements by conducting in-home ethnographic interviews with kidney patients in Minneapolis and Atlanta metro areas as part of 2019 KRS Member Experience Initiative.• Defined product requirements, generated business case, and served as product strategy lead for KRS digital efforts, including a member-facing portal, nurse chat/texting/video calling, and online education modules. Cross-Functional Leadership• Partnered with UHC leadership to design and launch a transportation pilot with 2019 annualized claims savings of over $2.1 million across only 36 Medicare members. • Saved $380k in annual operational waste and restored nurse trust by identifying and directing the correction of long-standing issues with member identification algorithms. Client Management• As commercial product lead, owned the UHC E&I relationship and led monthly meetings to review performance metrics and program changes with senior leaders. Show less

Eden Prairie, Mn

Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Strategic Product Leadership• Oversaw pre-dialysis program scope re-expansion, leading to $1M additional revenue in 2018.• Defined product requirements and served as main product liaison for KRS digital efforts, including a member-facing portal, online nurse chat, two-way texting, and online education modules.•… Show more Advanced product strategy, analyzed market needs, monitored product performance, and implemented enhancements for the nation's leading kidney care management program.Strategic Product Leadership• Oversaw pre-dialysis program scope re-expansion, leading to $1M additional revenue in 2018.• Defined product requirements and served as main product liaison for KRS digital efforts, including a member-facing portal, online nurse chat, two-way texting, and online education modules.• Directed and implemented predictive models that anticipate when members will transition to dialysis, allowing Optum to prioritize and better manage the highest risk members.Cross-Functional Leadership• Mobilized full-scale response for dialysis patients in states of emergency following natural disasters (e.g., Hurricanes Harvey and Irma) affecting 40.5% of the KRS population in 13 states and spearheaded daily reporting to UHG executive leadership in 2018. Developed and implemented long-term protocol still in use by KRS Clinical Operations today.• Partnered with B2B and B2C marketing teams to develop and review collateral and sales support tools, including presentations, product datasheets, a member-facing webinar, and two corporate marketing videos.Client Management• Organized monthly and quarterly business reviews with UHC clients to review performance metrics and program changes. Show less

Minneapolis, Mn

MBA-led management consulting projects for startups and Fortune 500 companies. Each Consulting Enterprise team is coached by a director who provides supportive, practical guidance based on decades of experience in management consulting and industry roles. Participants receive one-on-one coaching and mentorship from Consulting Enterprise directors, get weekly opportunities to interact with clients, and develop structured problem solving and management skills.Team Lead, Carlson Admissions… Show more MBA-led management consulting projects for startups and Fortune 500 companies. Each Consulting Enterprise team is coached by a director who provides supportive, practical guidance based on decades of experience in management consulting and industry roles. Participants receive one-on-one coaching and mentorship from Consulting Enterprise directors, get weekly opportunities to interact with clients, and develop structured problem solving and management skills.Team Lead, Carlson Admissions Consultant (January 2016 – May 2016)• Led six-person team to identify sales and marketing strategies that generate prospective student leads and increase the number of annual MBA applications while maintaining applicant quality.• Oversaw benchmark analysis to identify programs winning more than their fair share of applicants.• Executed resource utilization and cost-benefit analyses to determine feasibility of recommended strategies.Urgent Care Consultant (September 2015 – December 2015)• Performed detailed quantitative and qualitative analyses on survey data to identify factors that contribute to patient attraction and retention for health systems with urgent care centers.• Produced and implemented urgent care patient insights surveys for 2,000+ nationwide respondents.• Conducted stakeholder interviews with health system administrators, physicians, and patients and executed secondary research to uncover the current state of the urgent care industry.Healthcare Industry Consultant, Optum Strategy Team (March 2015 – May 2015)• Generated a competitive intelligence report analyzing competitive threats from non-healthcare companies.• Drove primary and secondary research initiative with industry experts and UHG professionals focused on consumer and technology trends within healthcare.• Synthesized findings and presented recommendations to Optum senior leadership. Show less

Eden Prairie, Mn

• Collaborated with cross-functional team to develop financial models and tools, a training curriculum, and promotional materials to assist with ODM-wide transition from waterfall to scaled Agile methodologies. • Initiated and led three-person team in development of a SharePoint site to allocate documentation, best practices, and resources across agile data management projects.• Coordinated with Six Sigma Black Belts to create process maps of scaled Agile work streams and… Show more • Collaborated with cross-functional team to develop financial models and tools, a training curriculum, and promotional materials to assist with ODM-wide transition from waterfall to scaled Agile methodologies. • Initiated and led three-person team in development of a SharePoint site to allocate documentation, best practices, and resources across agile data management projects.• Coordinated with Six Sigma Black Belts to create process maps of scaled Agile work streams and artifacts.• Devised project work plan, monitored team progress, and mitigated risk toward meeting project objectives. Show less

Greater Minneapolis-St. Paul Area

Portico Benefit Services is the benefits provider for the Evangelical Lutheran Church in America. As an ELCA ministry, Portico offers health, flexible spending, retirement, disability, and survivor plans to help rostered leaders and lay employees strengthen their well-being.• Authored 20 data-processing procedures as subject matter expert on Medicare and other employee benefits.• Served as a primary point of contact and advocate on behalf of Medicare plan members to… Show more Portico Benefit Services is the benefits provider for the Evangelical Lutheran Church in America. As an ELCA ministry, Portico offers health, flexible spending, retirement, disability, and survivor plans to help rostered leaders and lay employees strengthen their well-being.• Authored 20 data-processing procedures as subject matter expert on Medicare and other employee benefits.• Served as a primary point of contact and advocate on behalf of Medicare plan members to CMS.• Communicated business needs to developers and QA testers during company-wide CRM overhaul.• Top producer of the Benefits Processing team in 2012 and 2013. Completed an average of 552 adjustment activities per month, more than double the team’s monthly average. • Contributed to a 10-day improvement and a 70% decrease in case turnaround time in 2012.• Received the company-wide “Commitment to Quality” team award for 2012 achievements. Show less

Burnsville, Mn

VerticalXchange produces annual events that connect leading end-users with innovative solution-providers for meaningful dialogue about emerging technologies and challenges.• Recruited nationwide Fortune 500 directors to attend annual corporate networking events. • Facilitated B2B introduction of machine builders to industrial automation solution providers based on project needs analyses.• Managed client needs, including arranging schedules and facilitating networking, onsite… Show more VerticalXchange produces annual events that connect leading end-users with innovative solution-providers for meaningful dialogue about emerging technologies and challenges.• Recruited nationwide Fortune 500 directors to attend annual corporate networking events. • Facilitated B2B introduction of machine builders to industrial automation solution providers based on project needs analyses.• Managed client needs, including arranging schedules and facilitating networking, onsite during events.• Identified and qualified potential attendees through phone calls, face-to-face visits, webinars, and trade shows.• Developed promotional materials with marketing team including brochures, case studies, and ads. Show less

Master Of Business Administration (M.B.A.), Strategic Management, Mili (Healthcare)

Activities and Societies: MBA Association, Carlson 4 Community, Admissions Ambassador Fellow, Business Technology Club, MBA Women.

Bachelor'S Degree, History, Religion, Asian Studies Concentration

Activities and Societies: Softball Team, Cancer Connection, Relay for Life, Global Semester Graduated magna cum laude