Emily Holder Email & Phone Number

Norristown, Pa, Us

Effectively lead and manage complex SaaS implementation projects for enterprise clients, such asNorthwell Health, Ochsner Health System, and Wellstar Health system with a focus on meeting a client’sunique needs to effectively manage their Release of Information (ROI).● Facilitate integrations between EHR systems and the ROI Online platform, while enhancing datainteroperability and system functionality leveraging FHIR technology for increased efficiency & security.● Act as a key liaison between clients and internal development teams, advocating for client needs anddriving product enhancements● Conducted comprehensive training sessions for over 700 clinics with a focus on ROI functionalities,resulting in improved adoption rates and user satisfaction.● Onboard new staff and coordinate training sessions on the ROI Platform, software utilization, and EHRswith a focus on adhering to HIPAA regulations and importance to patient success.

Watchung, New Jersey, Us

Engaged with new patients, oriented them on how the clinic operates and reviewed new patient informationforms to ensure documentation is properly completed and signed.● Communicated to the clinical director any essential patient information acquired during the onboardingprocess.● Scheduled and reviewed prescribed treatment plan with patients and address any of their concerns.● Assumed full leadership and accountability of the clinic when the clinic lead is absent.● Collaborated with providers and non-clinical staff to ensure the needs of patients are met and executedwith diligence and accuracy.● Trained and assisted new team members on how to operate the clinic’s internal electronic health system.● Selected to implement The SignIn App, a contactless patient sign-in platform. Studied, became proficient inand launched the application for use at Somerset and other clinic locations.

Allentown, Pennsylvania, Us

● Assisted with the roll out of two software platforms, Epic Rover and Vocera Ease, by training nurses andpatient transporters how to use the applications.● Edited and reformatted policies within PolicyT ech to ensure all policies were uniform for the hospitalmerger.● Reorganized the department’s collaborative platform, SharePoint, to provide more functionality and ease.● Assisted with preparing iPhones to run different programs for hospital staff use.

Allentown, Pennsylvania, Us