Emily Hooper Email & Phone Number

Harpers Ferry, West Virginia, United States

Shepherdstown, West Virginia, United States

Denver, Colorado, United States

• Provided information by telephone, e-mail and in person byexplaining regulations and statutes in terms that can easily beunderstood• Educated customers how to use company systems, complete formsand obtain desired services/products• Assisted the production department with field shoots• Trained, oversaw, and mentored new team members tostrengthen performance and job expertise• Led the Chronic Wasting Disease (CWD) Team to alert customers oftheir CWD Test Results and submitted CWD Reimbursement Formsto the accounting department• Prepared an approved proposal to the Department of NaturalResources for CPW's CWD refund process• Networked with multiple departments to create Google Sheets fortracking purposes• Identified opportunities to streamline processes by targeting areasof inefficiency and implementing improvements• Monitored the Colorado Parks and Wildlife Facebook messages• Collected Call Center data from agent surveys and created monthlycharts based on call volume and talking categories• Worked the front desk (hunting/fishing license sales, park passsales, processing credit cards, managed cash register, registrations,etc.)• Reviewed and approved the front desk's weekly financial sessions• Strategically scheduled team members to maintain optimal staffinglevels for expected customer loads• Assisted the Public Information and Website Assistant with CORE,CPW's purchasing system• Collaborated with the Registration Department to create a trackingsheet to remove incorrect registrations• Assisted with Interviews• Scheduled Training Presentations

Charles Town, West Virginia

• Designed new ordering and inventory systems• Developed invoice filing system and tracked monthly sales reports• Photographed baked goods and promoted bakery on social media• Made monthly schedules and processed paychecks• Communicated with customers regarding cake orders, inquiries,donations, and advertisers on owner's behalf• Served as a barista and cake decorator

Shepherdstown, West Virginia

• Edited multiple Conservation Connect Episodes• Operated Avid Software to complete video editing• Selected music for video's using Warner Chapel Music and CreativeCommons• Assisted with audio and lighting on field and studio shoots• Set up and tore down equipment for shoots• Reviewed activities for production team to complete tasks on time• Assisted director with planning and completing film shots and B rollfootage• Logged footage using scientific and general names, ranging fromunderwater fish, variety of birds, trees, and flowers, etc.• Utilized Nikon D300 cameras and Sony XD CAM 850 video camerasto produce media• Tracked, collected, and raised monarch caterpillars and eggs.Acted as their primary caretaker• Assisted and set up field photo/video shoots to increase NCTC’sMonarch still image repository by 400 images (seedigitalmedia.fws.gov and search from Monarch under images)

Shepherdstown, West Virginia

Shepherdstown, West Virginia

Morgantown, West Virginia

Bachelor’S Degree, Mass Communication/Media Studies

Bachelor’S Degree, Broadcast Journalism