Patient Access Specialist
CurrentKey Responsibilities• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call. • Ensures accuracy in answering questions and assisting customer with requests to meet their needs. • Captures customer information and document using messaging system to clinic staff and/or providers. • Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions. • Provides information to customer regarding appointment location, process steps, parking, etc. Technical Capabilities• Customer Service (ADVANCED): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. • Patient Scheduling (ADVANCED): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic. • Call Center Telephone Etiquette (ADVANCED): Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols.• Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way. • Patient Satisfaction: Participates in patient satisfaction-related process improvement activities as well as providing high-quality contact experience for the patient with every call. This position also has direct effect on ease of scheduling appointment and ease of getting clinic on the phone.ACHIEVEMENTS: I am enrolled at Purdue University Global taking courses for my B.S. Business Degree - the university has nominated me for The National Society of Leadership & Success and I am currently taking the steps toward induction.
