Emily Hunter Email and Phone Number
Emily Hunter work email
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Emily Hunter personal email
I am a passionate Learning and Development leader with a BA in Psychology and progressive levels of leadership from role to role. I love helping teams and individuals develop the skills and competencies they need to thrive. Currently, I lead Training and Content for the Subscriber Services Operations department at Starry Internet, developing and implementing training strategy and content for over 80 employees.I have a track record of thriving in fast-paced, complex, and cross-functional roles. These include:- Rebuilding and managing all onboarding materials for the Dispatch team at Starry Internet.- Facilitating a record-setting number of service appointments as dispatcher, during a time when our team saw a 1000% increase in workload. - Managing relationships and schedules for a team of 40 speakers for a national non-profit conference.
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Training And Content ManagerStarry, Inc.Colorado Springs, Co, Us
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Training And Content ManagerStarry, Inc. Jan 2024 - Present-Launched and fully onboarded an outsourced chat team of 17, achieving operational readiness ahead of schedule.-Designed a scalable knowledge management strategy emphasizing accessibility and refinement based on customer insights.-Revamped chatbot content to enhance user engagement and improve alignment with customer needs. -
Training And Content LeadStarry, Inc. Sep 2022 - Jan 2024-Created the learning and development strategy for the Subscriber Services Operations Department.-Built and maintained the knowledge framework for each individual team/role within the department.-Started revamping existing training materials, building learning paths designed for knowledge saturation, retention and boosting employee engagement.-Worked closely with department leadership to develop culture within the department focusing on trust, collaboration, and resiliency.
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Senior DispatcherStarry, Inc. Feb 2022 - Sep 2022Remote-Revamped and/or built the training materials and onboarding process for the Dispatch team.-Managed onboarding during a time of rapid growth, in which our team doubled in size.-Worked closely with team leadership to integrate new members into the existing culture of trust and collaboration.-Continued to meet and/or exceed all KPI's for my remaining Dispatching responsibilities.
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DispatcherStarry, Inc. Apr 2019 - Feb 2022- Worked cross-functionally in a fast-paced start-up environment with the Marketing, Sales, Customer Care, and Tech Installation Teams.- Used Salesforce, Samsara, Zendesk, Bright Pattern, and a proprietary admin system to accomplish my work efficiently in a 100% remote setting.- Oversaw 90 internet service installers across 6 markets and 3 time zones. Worked with the installers in real-time to solve problems as they arose.-Thrived in a rapidly changing environment as our team adapted to meet a 1000 + increase in workload over a 2.5 year period, with a limited increase in work force.
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Conference AdministratorCcca Sep 2018 - Mar 2019Colorado Springs, Colorado Area- Helped manage the 40 speakers participating in a national conference with 800+ paying attendees.- Booked travel, oversaw hotel check-ins, managed the chauffeur team, and coordinated speaker schedules on the ground. - Created a high-touch experience for the VIP guests attending the conference and worked on problem-solving as challenges arose during the week.- Assisted in a variety of administrative tasks, from data entry to job posting research. -
Faith Outreach LeadEverytown For Gun Safety Nov 2017 - Aug 2018- Created the strategic plan for building and managing the Faith Outreach team of the local Moms Demand Action chapter in/around Philadelphia, PA.- Campaigned for common-sense solutions to gun law loopholes in the PA Senate.- Participated in statewide calling campaigns to encourage constituents to engage with their legislators. -
Temporary Executive AssistantCcca Nov 2015 - Dec 2015- Helped manage the executive calendar in preparation for a large event. - Coordinated transportation for VIP guests.- Worked quickly and effectively while performing a variety of standard administrative tasks for the President of the Association.
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Hotline Advocate (Intern)The Blue Bench Mar 2014 - Jun 2015Greater Denver Area- Assisted approximately 75 callers, assessing their needs and directing them to the appropriate resources.- Staffed the hotline for approximately 250 hours.- Completed a 4-week training program designed to equip hotline advocates to aid victims of sexual assault.- Created and submitted reports with summaries of calls and resources suggested to the Volunteer Coordinator. -
Teaching AssistantColorado Christian University Jan 2013 - May 2013Greater Denver Area- Worked as a Teaching Assistant for an Introduction to Psychology class.- Assisted a college professor in grading assignments.- Offered constructive feedback and guidance to students. -
Resident AssistantColorado Christian University Aug 2012 - May 2013Greater Denver Area- Set individual meetings with each resident for a total of 4-10 meetings per week; coordinated floor events. - Created and submitted a weekly report including meeting overviews, work orders, and detailed information about emergencies or conflicts.- Managed personal relationships, fostered spiritual growth and development for 23 students.
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Admissions Associate (Intern)Colorado Christian University Aug 2011 - Dec 2012Greater Denver Area- Executed calling campaigns, led tours, and coordinated events in other states to promote CCU.- Honed diplomatic interpersonal communication skills, becoming a go-to for question-and-answer panels with parents of prospective students.
Emily Hunter Skills
Emily Hunter Education Details
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Psychology
Frequently Asked Questions about Emily Hunter
What company does Emily Hunter work for?
Emily Hunter works for Starry, Inc.
What is Emily Hunter's role at the current company?
Emily Hunter's current role is Training and Content Manager.
What is Emily Hunter's email address?
Emily Hunter's email address is eh****@****rry.com
What schools did Emily Hunter attend?
Emily Hunter attended Colorado Christian University.
What skills is Emily Hunter known for?
Emily Hunter has skills like Interpersonal Communication, Nonprofit Organizations, Communication, Office Administration, Microsoft Office, Cold Calling, Cross Cultural Communication Skills, Event Planning, Hospitality, Management, Customer Service, Data Entry.
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