Emily Huynh's Location
San Leandro, California, United States, United States
Emily Huynh's Contact Details
Emily Huynh work email
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Emily Huynh personal email
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Emily Huynh phone numbers
About Emily Huynh
Certified Scrum Master experienced with Customer Success Management and working with large tech companies throughout the Bay Area and West Coast. An adaptable individual that thrives in collaborative environments to create remarkable customer driven experiences. Highly organized and detail-oriented, enjoys projects that improve efficiency and quality. A life-long learner in both work and life, innovation and growth are fundamental.
Emily Huynh Work Experience Details
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Strategic Programs DirectorNourishUnited States -
Strategic Programs DirectorNourish Jan 2024 - PresentSanta Clara, California, United States- Designed and launched a comprehensive training program that established mandatory compliance topics from the ground up, achieving a transition from 0% to 100% compliance. - Streamlined the curriculum to reduce 24 hours of lessons into a focused 3-hour course, alongside onboarding processes and skill enhancement initiatives, significantly improving employee performance and engagement metrics.- Spearheaded branding and marketing initiatives, including the creation of Request for… Show more - Designed and launched a comprehensive training program that established mandatory compliance topics from the ground up, achieving a transition from 0% to 100% compliance. - Streamlined the curriculum to reduce 24 hours of lessons into a focused 3-hour course, alongside onboarding processes and skill enhancement initiatives, significantly improving employee performance and engagement metrics.- Spearheaded branding and marketing initiatives, including the creation of Request for Proposals (RFPs) and the development of new collateral featuring innovative copy and design.- Established strategic partnerships for Corporate Social Responsibility (CSR) and sustainability initiatives, fostering community engagement and environmental stewardship. Show less -
Project DirectorNourish Jun 2022 - Jan 2024Santa Clara, California, United States- Performed strategic planning to identify operational needs, guiding the authorship and implementation of Standard Operating Procedures (SOPs) that defined and documented previously unclear processes, enhancing operational clarity and ensuring compliance across departments.- Conducted gap analysis to identify areas for improvement and optimize operational efficiency; developed and implemented solutions with cross-functional team feedback, including a mail merge process that reduced manual… Show more - Performed strategic planning to identify operational needs, guiding the authorship and implementation of Standard Operating Procedures (SOPs) that defined and documented previously unclear processes, enhancing operational clarity and ensuring compliance across departments.- Conducted gap analysis to identify areas for improvement and optimize operational efficiency; developed and implemented solutions with cross-functional team feedback, including a mail merge process that reduced manual effort by 80%, saving an estimated 8 hours per week.- Created comprehensive reporting systems, including server reports integrated into our food production system, enabling the collection of quantitative data from and for clients. This data supports ongoing recipe iteration and helps minimize costs and food waste for clients, ultimately improving overall efficiency and customer satisfaction. Show less
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Technical Project ManagerPurespectrum Aug 2021 - Jun 2022Sf Bay Area- Partnered with three VPs of Product, providing strategic support on high-priority projects and key accounts.- Managed project scope, requirements, and timelines using Jira, developing comprehensive documentation for transparency and accountability, while coordinating with engineering teams on sprints and backlogs; led post-project reviews to identify process improvements, optimizing workflow and enhancing project efficiency.- Cultivated stakeholder engagement by designing and… Show more - Partnered with three VPs of Product, providing strategic support on high-priority projects and key accounts.- Managed project scope, requirements, and timelines using Jira, developing comprehensive documentation for transparency and accountability, while coordinating with engineering teams on sprints and backlogs; led post-project reviews to identify process improvements, optimizing workflow and enhancing project efficiency.- Cultivated stakeholder engagement by designing and presenting wireframes to gather client feedback and ensure their needs and expectations were consistently met throughout the project lifecycle, enhancing product features and user experience. Show less -
Marketing ConsultantSeaglass Management Jun 2020 - Dec 2020San Francisco, California, United States- Designed logos, flyers and various marketing collateral for rebranding and new/extended services- Implemented and managed social media presence on all platforms (Instagram, Facebook, Twitter)- Conceptualized and distributed email updates to targeted mailing lists bi-weekly via SurveyMonkey
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Customer Success ManagerThriver Nov 2019 - Nov 2020San Francisco Bay Area- Developed customer success standards and tactics to streamline operations and maximize client satisfaction- Led cross-departmental collaboration to align Marketing, Development and Sales with customer/market goals- Maximized monthly client budgets of up to $85k (for 170 employees) to create custom culture programs for portfolio of 15 clients (increased to 80 quickly during pandemic) -
Account ManagerNourish Inc Jan 2017 - Nov 2019South San Francisco, California- Launched campus catering programs for tech clients through project planning, vendor on-boarding coordination, staff hiring and training, and timeline management - Identified and developed plans for a new operational team to streamline labor and increase quality control- Produced full-scale corporate and social events coordinating rentals, budget, vendors, staffing, and catering- Supervised event staff and executed event production plans on day of large scale events - Managed… Show more - Launched campus catering programs for tech clients through project planning, vendor on-boarding coordination, staff hiring and training, and timeline management - Identified and developed plans for a new operational team to streamline labor and increase quality control- Produced full-scale corporate and social events coordinating rentals, budget, vendors, staffing, and catering- Supervised event staff and executed event production plans on day of large scale events - Managed food service program for accounts totaling ~ $30 million in annual revenue- Collaborated with Creative Director on brand marketing, campaigns and RFP designs- Communicated with and solicited feedback from hundreds of client employees live via Slack channels Show less
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Sales CoordinatorNourish Inc Oct 2016 - Jan 2017South San Francisco, California- Supported sales team of 5 with conducting walkthroughs, placing rental orders, and reconciling financials- Designed custom menus and signage using Powerpoint, Keynote and Canva
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Group Services Event CoordinatorCity Beach Oct 2014 - Jan 2016Fremont, Ca- Coordinated menu selections, floor plan layout, and event timeline with operations and culinary teams for all social and corporate events-- In 2015, this amounted to 525 events, 38k guests total, and grossed approximately $1.9mil overall-- In Dec 2015, there were 120+ events, between 10-300 guests per, grossing $300k in revenue overall - Implemented improvements to feedback system to achieve a 240% increase in quantity received after 1 month -
Office Administrative AssistantMit Learning Center Jun 2012 - May 2015Fremont, Ca- Plan and organize annual company barbecue for 100+ guests and staff. Duties: filing event permits, sending invites, coordinating event volunteers, collecting donations, and setting up event activities. - Supervise a team of 5+ office aides in completion of daily tasks and projects.- Manage accounts receivable and accounts payable for MIT Learning Center through Quickbooks.- Answer client questions about curriculum and assist clients with registration and payments.
Emily Huynh Skills
Customer Service
Time Management
Social Networking
Powerpoint
Microsoft Office
Microsoft Word
Microsoft Excel
Event Management
Event Planning
Teamwork
Public Relations
Written Communication
Oral Communication
Hospitality Management
Skilled Multi Tasker
Marketing
Team Management
Organizational Leadership
Social Media
Social Media Marketing
Customer Experience
Customer Retention
Organization Skills
Project Management
Problem Solving
Creative Problem Solving
Supervisory Skills
Hospitality Industry
Food And Beverage
Sales And Marketing
Office Administration
Keynote
Microsoft Powerpoint
Google Drive
Google Docs
Slack
Deadline Oriented
Training
Emily Huynh Education Details
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Technical Project Management -
Hospitality And Tourism Management -
James Logan High School
Frequently Asked Questions about Emily Huynh
What company does Emily Huynh work for?
Emily Huynh works for Nourish
What is Emily Huynh's role at the current company?
Emily Huynh's current role is Strategic Programs Director.
What is Emily Huynh's email address?
Emily Huynh's email address is eh****@****fsu.edu
What is Emily Huynh's direct phone number?
Emily Huynh's direct phone number is +151044*****
What schools did Emily Huynh attend?
Emily Huynh attended Uc Berkeley Extension, San Francisco State University, James Logan High School.
What skills is Emily Huynh known for?
Emily Huynh has skills like Customer Service, Time Management, Social Networking, Powerpoint, Microsoft Office, Microsoft Word, Microsoft Excel, Event Management, Event Planning, Teamwork, Public Relations, Written Communication.
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Emily Huynh
Global Talent Management & Learning @ Rtx | Executive Assessments & CoachingWashington Dc-Baltimore Area2utc.com, rtx.com
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