Emily Izzo Email & Phone Number

Grand Rapids, MI, US

Amplifying patient voices and helping healthcare better understand consumer experiences by analyzing conversational data and translating into insights that drive change.

Managed system-wide projects to improve healthcare delivery and employee engagement; facilitated patient and family advisory councils to bring the voice of the patient to improvement work; led a learning collaborative to increase visibility and organizational engagement in Diversity, Equity, and Inclusion.

Led web and content development for an online learning community of over 120,000 users, promoting best practices in healthcare equity, improvement, leadership, and resilience.

Managed educational programs and projects; conducted evaluation studies and research projects to improve the visitor experience and inform decision-making.

Developed and implemented a strategic plan focused on making the museum more accessible and interactive for visitors; evaluated program and museum experiences.

Performed evaluation studies to improve the visitor experience of the museum, gardens, and wayfinding; trained and coordinated volunteers and staff for museum tours.

Welcomed visitors to the museum, answered visitor questions and concerns thoughtfully and thoroughly, and processed transactions for admissions and memberships.

Conducted evaluation studies and research projects on museum initiatives to improve the visitor experience and inform decision-making.

Master Of Arts (M.A.), Museum Studies

Bachelor Of Science (B.S.), Arts Management