Emily Jackman (Weber) Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Oxford, Ohio

West Chester, Ohio

Project based assignment for 6 months- as expert in my field drove customer service support in implementing all scheduling processes and customer service metrics at new plant for the SE global supply chain business unit. Improved metrics for on time shipments from 60% to 100% and also overall customer experience

Ensures every interaction creates the optimal customer experience.

-Participates in administrative staff meetings and attends necessary meetings or seminars to represent the department-Maintains positive employee engagement by focusing on employee activities, employee recognition programs, healthy lifestyles, career development, and communication forums-Responds to employee relations' issues such as employee complaints and union grievances-Handles all temporary staffing needs by contacting and working with the Temporary Staffing Agency-Creates and distributes weekly HR newsletter

-Assisted management with HR issues - remained accessible and responsded to staff inquiries in a timely manner-Planned and coordinated monthly health and wellness activities -Provided clarification to employees, management, or staff concerning policies, procedures, and union contract-Coordinated temp-to-hire positions, conducted interviews, scheduled new hire orientation, and explained benefit options and policies-Prepared paperwork required for new hires, established and maintained personnel files

Organizing, updating, and detailing work procedures Active in support during departmental auditing processesExperience with 5S Process systemSafety Team Member - improving safety & ergonomics of current work processes and facilities