Emily James Email and Phone Number

Responsible for overseeing team operations, business processes, and system development within undergraduate admissions operations. Proven ability to lead and manage a team of seven, ensuring operational excellence and high-quality credit evaluations for undergraduate transfer and first time in college applicants. Expert in building, managing, and optimizing SLATE CRM to support departmental goals and improve applicant experience. Skilled in project management, adept at coordinating and delivering internal and external vendor project requests. Demonstrates exceptional attention to detail in maintaining and updating CommonApp and SLATE Application systems annually, ensuring seamless application cycles and compliance with institutional standards.

Responsible for supporting and training seven direct reports, overseeing operations, student services reception, and university reception, implementing new processes and procedures as well as troubleshooting issues or inconsistent data in our SIS, CRM and eFile systems as they arise all while remaining punctual within the overarching admissions timeline and deadlines

Responsible for recruiting and advising prospective students for undergraduate, master and doctorate level programs at the university, evaluating 150+ program applications annually, and advising international students as campus DSO while supervising 12-35 work-study students

Responsible for creating, executing and evaluating intensive exercise therapy for 20-25 paralysis clients per week, providing clients with knowledge about exercising and living with paralysis (SCI, TBI, MS, CP, CVA, etc).

Responsible for providing excellent customer service, managing transactions and sales (cash and/or credit between $5,000-$10,000 per day) as well as maintaining, opening, and closing the store during business hours.