Emily O'Gorman Email & Phone Number

Toronto, Ca

Toronto, Ca

Executive management of the global Supply Chain - Logistics, Procurement & Demand Planning, Project Management, local & 3PL Warehousing, Inventory, & Client Relations for a high-end wholesale & retail design company

Dk

Executive management of Operations, Supply Chain, Logistics, Procurement, Inventory, Finance, Key Account Management, Client Care, & Website Management for the high­-end Danish furniture industry.➢ Key Account Management​­ - managed all key accounts / channels of distribution (all with revenue of $500k+) to ensure that all pertinent sales, logistical & client issues were effectively dealt with in a proactive and professional manner. Also ensured the long term growth potential of the business and client retention through detailed project management, semi­annual new product launches and advanced after­ sales care.➢ Procurement, Inventory & Logistics​­ - forecasted and purchased all goods relating to U.S. Quick­ship multi­million dollar program. Oversaw the executive management of several New Jersey warehouse services and resolution of daily logistical issues associated with achieving world class service for a luxury product. Negotiated a competitive contract with a new state of the art warehouse with streamlined protocols, to enable output at a competitive cost -­ a 20% annual cost saving. Oversaw the annual contract negotiations with U.S. freight carriers, allowing for vastly improved costs -­ 45% saving on customer shipping costs with faster delivery lead times and minimal service issues.➢ Finance​­ - managed all monthly sale budgets, invoicing, accounts receivable, accounts payable and all annual PwC audit requirements for approx. $6.5 million in annual revenue.➢ Project Management -​­ oversaw the start­up of a new North American upholstery set­up to reduce import costs and the overall delivery lead times (by nearly 75%) and improved profitability, due to increased sales.➢ Client Care​­ - effectively restructured the customer service team to maximize performance and increase frontline responsibilities, thus better servicing the needs of all consumers, future customers & staff of 80 stores.

Dk

➢ Charged with procuring and managing all multi­million dollar furniture inventories for North & South American markets, whilst regulating the importation and coordinating all outbound logistics and subsequent invoicing.➢ Negotiated all 3rd party warehouse and LTL & white glove carrier contracts to enable world­ class services at a competitive cost. Maintained a fixed rate on fuels costs for 4 years, in a rapidly fluctuating market.➢ Key account manager for major U.S. channels of distribution. Managed the customer services department, servicing the wholesale requirements & customer care issues for over 150 stores. Generated all sales, forecasting and financial reports for the branch and head ­office.

Waterford City, Waterford, Ie

➢ Managed order fulfillment for all U.S. wholesale market requirements, in tandem with back-order reduction.➢ Accountable for overseeing & measuring the on-­time supply & export of approx. US$85m wholesale value of goods in order to meet with U.S. customer, turnkey and inventory requirements.➢ Responsible for reporting all order book performance metrics & escalating KPI issues to company directors.➢ Oversaw the supply of all special markets’ and Exclusive market products for major U.S. customers (Macy’s, Filene’s, Bon Marche, Bloomingdales, Macy’s West, Dillards, & Neiman Marcus), and also all major sporting event trophies, including Superbowl, World Series, Calder & Santa Ana.

Waterford City, Waterford, Ie

➢ Communicated with all German ­speaking customers to satisfy all order requirements and any pertinent customer service issues.➢ Investigated and resolved discrepancies with accounts and liaised with internal departments to satisfy any outstanding matters.

Waterford City, Waterford, Ie

➢ As part of a BPR team to improve the barcoding set­up, a legacy was created to move forward with streamlined protocols for product identification. This included creating new barcode layouts & label types for all crystal products and sourcing of new hardware and software suppliers.➢ Responsible for the maintenance of all production ­area barcode printers and applications.

Waterford City, Waterford, Ie

➢ Expedited all component orders from European manufacturers based on MRP requirements➢ Built relationships with external vendors

Supply Chain Management, Logistics, Materials, And Supply Chain Management

Associate'S Degree, Global Trade & E-Business

Bachelor'S Degree, Business (Majors: German & Marketing)