Emily Jones 🌵 Email & Phone Number

Minnetonka, Mn, Us

Eden Prairie , Mn, Us

• Drove user satisfaction improvements by fine-tuning interactions. • Integrated a Large Language Model to enhance user experience and drive self-service, enabling more accurate and context-aware responses.• Partnered with engineering and cross-functional teams to to resolve roadblocks and optimize performance.

Seattle, Wa, Us

• Enhanced conversational AI model performance. 📈• Worked closely with cross-functional teams to refine model and align with product persona and enhancing the user experience.

• Co-founded and launched a luxury rental car company, securing investors and capital to build a solid operational foundation.• Identified and implemented new revenue streams.• Achieved and maintained a 5-star customer satisfactory rating, demonstrating a commitment to exceptional service and quality.• Strategically closed the business to focus on new career opportunities and expand professional expertise in other roles.• Increased self service 10% and decreased cancellations due to end-user booking errors 50% by delivering creative assets and intuitive copy to help users navigate through the online reservation system.

New York, Ny, Us

Created human-centered experiences while following the Double Diamond design process. 2-Week Design SprintsNextdoor mobile app Added a new feature that solves the problem of user-to-user conflict, adding mental health and conflict resolution resources. Book Nest Toy Store e-commerce siteDeveloped e-commerce capability for a local toy shop, allowing users to connect to their community.Social time limiting mobile app.Mobile-specific product to help users spend less time on social media when they needed to focus.

3 week contractCrafted UX content for TOTE widgetResearch and redesign of Shopify application to allow for a more integrated shopping experience after two rounds of usability testing with 8 users.Completed all functions in the product development life cycle while encouraging fast iteration and decision-making.Developed high-fidelity prototype by conducting user research, using comparative and competitive analysis, and creating personas.

Phoenix, Az, Us

Skill Development | Family Care

Phoenix, Az, Us

Phoenix, Az, Us

My sales approach was to build meaningful relationships. This resulted in referrals from members and creating lasting connections with the community and businesses. I learned strong follow-up and interpersonal skills that have been transferable to other industries. Wrote copy for emails and flyers.Developed and maintained a prospect lead generation and follow-up system for corporate and individual memberships. Host and organize monthly and quarterly social events to mingle with clients and recruit new members.

Chicago, Il, Us

Taught an immersive English class for kindergarten students. Developed and created age appropriate English as second language lessons.

Certified Conversation Designer

Ai Trainer

Chatbot Writing & Design

User Experience Design Immersive

Ux Writing

Conversational Copywriter

Ux Design

Bsn, Registered Nursing/Registered Nurse

Associate Of Arts - Aa