Emily Jones π΅ Email and Phone Number
Emily Jones π΅ work email
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Emily Jones π΅ personal email
Hi there!π Conversational Designer | Strategist | User Experience DesignerGood communication matters. As a conversation designer, I create AI interactions that feel genuinely supportive and helpful. I've worked with teams of all sizes, from small companies to enterprises, to make tech work better for people. Iβm all about finding gaps, solving problems, and building interactions that truly make a difference. If you're into building AI that connects on a real level, letβs connect.
Unitedhealthcare
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Senior Conversation DesignerUnitedhealthcare Nov 2024 - PresentMinnetonka, Mn, Us
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Sr. Conversation DesignerOptum Nov 2022 - Nov 2024Eden Prairie , Mn, Usβ’ Drove user satisfaction improvements by fine-tuning interactions. β’ Integrated a Large Language Model to enhance user experience and drive self-service, enabling more accurate and context-aware responses.β’ Partnered with engineering and cross-functional teams to to resolve roadblocks and optimize performance. -
Conversation Designer | Alexa ExperiencesAmazon Apr 2024 - Jul 2024Seattle, Wa, Usβ’ Enhanced conversational AI model performance. πβ’ Worked closely with cross-functional teams to refine model and align with product persona and enhancing the user experience. -
Co-FounderBig Time Rentals Llc Jan 2023 - Jun 2024β’ Co-founded and launched a luxury rental car company, securing investors and capital to build a solid operational foundation.β’ Identified and implemented new revenue streams.β’ Achieved and maintained a 5-star customer satisfactory rating, demonstrating a commitment to exceptional service and quality.β’ Strategically closed the business to focus on new career opportunities and expand professional expertise in other roles.β’ Increased self service 10% and decreased cancellations due to end-user booking errors 50% by delivering creative assets and intuitive copy to help users navigate through the online reservation system. -
Conversation Ux Designer | FounderEmily J Designs Jul 2022 - Jun 2024 -
User Experience Design FellowGeneral Assembly May 2022 - Sep 2022New York, Ny, UsCreated human-centered experiences while following the Double Diamond design process. 2-Week Design SprintsNextdoor mobile app Added a new feature that solves the problem of user-to-user conflict, adding mental health and conflict resolution resources. Book Nest Toy Store e-commerce siteDeveloped e-commerce capability for a local toy shop, allowing users to connect to their community.Social time limiting mobile app.Mobile-specific product to help users spend less time on social media when they needed to focus. -
Contract Ux Designer | Researcher | Ux WriterTote Jul 2022 - Jul 20223 week contractCrafted UX content for TOTE widgetResearch and redesign of Shopify application to allow for a more integrated shopping experience after two rounds of usability testing with 8 users.Completed all functions in the product development life cycle while encouraging fast iteration and decision-making.Developed high-fidelity prototype by conducting user research, using comparative and competitive analysis, and creating personas.
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Career AdvancementInternational Sep 2020 - May 2022
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Registered NurseBanner Health Apr 2020 - Oct 2020Phoenix, Az, Us -
Professional DevelopmentCareer Break Aug 2016 - Apr 2019Skill Development | Family Care
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Membership AssistantVillage Health Clubs & Spas 2008 - May 2017Phoenix, Az, Us -
Membership RepresentativeVillage Health Clubs & Spas Jun 2010 - Jul 2013Phoenix, Az, UsMy sales approach was to build meaningful relationships. This resulted in referrals from members and creating lasting connections with the community and businesses. I learned strong follow-up and interpersonal skills that have been transferable to other industries. Wrote copy for emails and flyers.Developed and maintained a prospect lead generation and follow-up system for corporate and individual memberships. Host and organize monthly and quarterly social events to mingle with clients and recruit new members.
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English TeacherThe Y (Ymca) Dec 2014 - Jan 2015Chicago, Il, UsTaught an immersive English class for kindergarten students. Developed and created age appropriate English as second language lessons.
Emily Jones π΅ Skills
Emily Jones π΅ Education Details
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Conversational AcademyCertified Conversation Designer -
Conversational AcademyAi Trainer
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Ux Content CollectiveChatbot Writing & Design
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General AssemblyUser Experience Design Immersive
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Ux Writing HubUx Writing
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Conversational AcademyConversational Copywriter
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DesignlabUx Design
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Chamberlain UniversityRegistered Nursing/Registered Nurse
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Scottsdale Community CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Emily Jones π΅
What company does Emily Jones π΅ work for?
Emily Jones π΅ works for Unitedhealthcare
What is Emily Jones π΅'s role at the current company?
Emily Jones π΅'s current role is Conversation Designer | AI & UX Specialist Enhancing User Engagement in Healthcare | Conversational Collective Organizer.
What is Emily Jones π΅'s email address?
Emily Jones π΅'s email address is em****@****lth.com
What schools did Emily Jones π΅ attend?
Emily Jones π΅ attended Conversational Academy, Conversational Academy, Ux Content Collective, General Assembly, Ux Writing Hub, Conversational Academy, Designlab, Chamberlain University, Scottsdale Community College.
What skills is Emily Jones π΅ known for?
Emily Jones π΅ has skills like Customer Service, Event Planning, Microsoft Office, Word, Excel, Fitness, Outlook, Coordinating Events, Sales, Mac, Customer Satisfaction, Customer Retention.
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