Emily Jenik Email & Phone Number

Neutral Bay, Nsw, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• The first point of contact for incoming enquiries by phone and email.• Supported clients in a professional and efficient manner.• Maintained a database of client information, audition requests, contracts, and financial documents.• Demonstrated proficiency in MS Office and Google Workspace productivity and collaboration tools.• Supported Agents in a variety of administrative tasks including; composing email correspondence, diary management, organising travel and itineraries, running meetings, and minute taking.• Co-ordinated content and copy for the AMM Instagram account.

Philadelphia, Pennsylvania, United States

Supervised all Front of House operations; coordinated staff and volunteers, designated duties and positions, allocated and monitored equipment, keys and cash.Displayed swift, calm problem solving skills in high pressure, time-sensitive situations.Demonstrated excellent verbal and written communication skills when liaising with Event Leads, Hirers, Box Office, and Production staff to ensure events ran smoothly.Facilitated staff growth; trained new and existing staff members.Delivered exceptional customer service across the board.

Philadelphia, Pennsylvania, United States

Simulated realistic interactions with medical students and practitioners to give them "real world" experience working on interpersonal skills and developing doctor-patient relationship-building strategies. Provided constructive feedback about observable behaviours; using sensitive and appropriate feedback techniques to assist in student growth.Learned verbatim case facts and character affects and faithfully recreated these to maintain a consistent experience for all learners.

Philadelphia, Pennsylvania, United States

Supervised all Front of House operations; briefing staff and volunteers, liaising with Event Supervisors, visiting performers, and university and technical staff.Delivered exceptional customer service to all visitors and provided additional assistance to guests with accessibility needs.

London, United Kingdom

As a Tour Guide, I led a total of 510 groups of up to 25 people around the National Theatre; tailoring tour content according to group interests. While communicating my own enthusiasm and passion for theatre, I broadened public engagement opportunities by actively encouraging guests to connect with the National Theatre by seeing shows, interacting with our Learning and Archive departments, becoming members, and making charitable donations. My tours received consistently excellent feedback from tour groups and individuals, including 5-star reviews on Trip Advisor, contributing to my team achieving a Trip Advisor Certificate of Excellence for 2018.As a Tours and Visiting Officer, I was involved in collaborative project management when creating bespoke tour experiences for groups and individuals. This encompassed processing initial enquiries, liaising with production and backstage staff, independent research and content creation, creating risk assessment documents and hazard reduction plans, and allocating resources to fulfil bookings and deliver tours. A vital part of my success in this role was my ability to build and maintain relationships with both external and internal stakeholders. This included developing professional interdepartmental relationships, as well as building and maintaining rapport with external clients such as schools, universities, and community groups to encourage repeat visits.Chosen as an Intranet Ambassador, I assisted with the introduction of the new company intranet in 2018, including naming the Intranet, creating content and encouraging companywide adoption. I also utilised Office 365 diary management software to update the Tours department rostering system.As a Stage Door Keeper, I acted as a key point of contact for internal and external enquiries by phone and email. I operated a digital switchboard to manage a high volume of diverse enquiries with varying levels of urgency.

Melbourne, Australia

Reported to the Front of House Supervisor and managed a team of up to 26 staff members. Assumed full responsibility for front of house duties when required; briefing staff, making foyer announcements, liaising with the stage managers and preparing internal reports.Trained new staff members and assisted in performance management.Resolved conflicts and supported staff members when dealing with unhappy or aggressive customers. Diffused and de-escalated conflicts between staff and customers, as well as amongst staff members.Acted calmly and promptly in first-aid incidents.

Melbourne, Australia

Delivered exceptional customer service to all visitors, contributing to world-class audience experiences.As a multi-Skilled usher, I was able to assume any Front of House position as required, including cloakroom attendant, access usher, program and merchandise seller and interval bar attendant.

Melbourne, Australia

Promoted to Acting Supervisor at North Melbourne Post Office for 6 weeks in August 2015; managing staff, processing cash handovers and co-ordinating visual merchandising.Acted in the concierge role as the first point of contact for all customer enquiries, and received consistently excellent feedback from customers, in-store and online.Demonstrated exceptional skills in multi-tasking and crowd management, ensuring customers spent the shortest possible time waiting in line, even at incredibly busy times.Efficiently and accurately performed cash hand-overs and register balances.

Sydney, Melbourne

As a Performer, I hosted kids shows including The Smurfs and The Minions. These roles involved quickly learning scripts, songs, and choreography for shows of up to 30min, and performing them in various locations around Australia and New Zealand.As an On-Site Co-ordinator, I liaised with venue staff and organised the logistical aspects of performances including sound equipment, dressing rooms, and stage set up. I was also responsible for managing the team of performers and technicians while on location.

Melbourne, Australia

Ushered for the Melbourne leg of the Australian Ovo tour, contributing to the smooth running and re-set of shows in a big-tent environment.Demonstrated friendly and effective communication of seating arrangements and venue regulations, ensuring the safety of patrons and performers at all times.Calmly responded to any emergencies or guest concerns.

Milson'S Point, Sydney

Acted as a Roving Performer, Clown, Suit Performer and Stiltwalker. Consistently upheld the Luna Park motto "Just for Fun!" and ensured that every guest had a magical and entertaining experience.

Sydney, Australia

Acted as the first point of contact for all customers; facilitating patient check-in, booking appointments, processing Medicare and private health insurance payments. Delivered exceptional customer service; promptly responding to customer enquiries whether in person, via email or over the phone.Responsible for sales of designer eyewear including prescription and non-prescription glasses and sunglasses as well as contact lenses and drops. Assisted with visual merchandising and store up-keep.Also responsible for optical dispensing duties - cutting and fitting prescription lenses, machine maintenance and glasses repairs.

Bachelor Of Music, Music

Activities and Societies: As part of my studies in this course I performed a 40 minute classical singing recital with piano.

Bachelor Of Arts - Ba, Media And Cultural Studies, Distinction

Activities and Societies: Study Abroad - one year of study at Sheffield University in the Music department.Studies primarily focused.

Bachelor Of Creative Arts, Performance (Music And Drama), Distinction

Practical course focusing on theatrical performance skills. Performed in one show each semester as well as training in voice, movement.