Emily Fenwick Email & Phone Number

Chicago, Il, Us

Manager of Centralized Services Operations for Allscripts Managed Services.Served as the Manager to multi-faceted program teams as part of Allscripts Managed Services Organization. Oversight of teams including client account transition project management office, Quality Management Program, and ServiceNow Program

Chicago, Il, Us

Project Manager for Corporate Allscripts Managed Services Serves as the Project Manager for Managed Services (MS) OperationalTeam. Responsibilities include overseeingaccount transitions to MS centralized services, including centralized service desk and application support, roadmappingof future initiative projects, and overseeing implementation of ticketing tool to be used across all of MS organization.● Implemented ofAccountTransition toolkit that utilizes Project Management Methodology to better streamlineprocesses and adopt standardization to MS Centralized Services practice that resulted in a 20% decrease inoverall timeline for conversion● Overseeing of the implementation of ServiceNow across the MS organization● Developed standardized monthly reporting for executive leadership

Chicago, Il, Us

Project Manager of the Liberty Hospital Information Technology Department through Allscripts Managed Services. ● Implemented Project Management Methodology to Application Services’ projects that provide better scopingpractices to result in an increase of 50% of projects staying on track and within budget over the past year.● Spearheaded a Project Management Office model to establish project roadmapping and forecasting whichconsists of working with service line managers and CIO to improve communication to Liberty’s C-Suite.● Creator of Project Management Toolkit that consists of 25+ self-created project artifacts that align withIndustry Best Practices.● Coached 10+ Clinical and BusinessAnalysts through project leadership skills to elevate role in project team.● Increased communication and networking across the Managed Services Organization’s Project Managersthrough the co-administration of Allscripts Client Connect Managed Services Program ManagementCommunity.● Streamlined Project Management procedures to align with the Change Approval Board policies for obtainingproper change approvals to decrease project duration on average by one month.● Led as many as 15+ projects simultaneous across multiple hospital departments and applications.

Kansas City, Missouri, Us

• Oversee all project events.• Manage multiple upgrade projects simultaneously across multiple Cerner platforms.• Maintain a continuous relationship with certification package testing clients. • Creating and managing milestone dates to ensure projects remain within deadlines. • Lead the presentation of project kick-offs and facilitate weekly status meetings. • Drive critical path items and identify key project risks.• Communicate with client to continuously track and prioritize issues. • Collaborate with project executives and project stakeholders through deliverables preparation, risk mitigation, and issue support.• Manage resource management and support coordination for contracted deliverables.

Kansas City, Missouri, Us

• Supported multiple Cerner Millennium applications. Served as the point of contact for Cerner escalations, engagements, and high-severity issues. • Implemented complex configuration requests in accordance with Cerner configuration process. • Provided knowledge of solution functionality, escalation points, and process training to clients. • Evaluated impact of client code and workflow issues and developed with business partners reasonable alternatives to comprehensively satisfy customer needs.

Bachelor’S Degree, Health Services/Allied Health/Health Sciences, General

Education record