I specialize in crafting and implementing customized e-commerce strategies designed specifically for this small business. My focus is on boosting revenue and optimizing return on investment. I handle website management, digital marketing, analytics, team management, administrative tasks, and B2B interactions. I am deeply committed to prioritizing the customer journey and ensuring smooth online interactions that foster engagement, loyalty, and ultimately, conversions.

After generating new designs and in-house products in collaboration with the owner, I am tasked with project management. I organize detailed plans, skillfully delegate tasks, and implement milestone markers to ensure my all departments of my team meet necessary deadlines. This role allows me to merge creative ingenuity with strategic planning, While being a project manager, I also act as a general manager and oversee the day to day management of the store. I set sales targets, develop/monitor, and analyze sales performance, employing initiatives to boost revenue growth. I oversee inventory levels, conduct regular stock assessments, coordinate with relevant stakeholders to increase product assortment, and supervise the presentation and layout of merchandise to create visually appealing displays.

I facilitated seamless day-to-day operations by coordinating various operations within the company and streamlined communication channels between different departments to establish a structured operational flow. I cooperated with suppliers and vendors to secure on-target product shipments and accompanied regular inventory audits to track stock movement and prevent discrepancies.

I was scouted to liquidate and facilitate the closing of a failing music store. I drove sales growth through strategic promotions and upselling techniques, analyzed sales trends and carried out competent approaches to amplify revenue growth. Daily I governed administrative tasks such as scheduling, payroll, and reporting, and upheld accurate record keeping for inventory, sales, and other pertinent data. In the end, I successfully cultivated impactful business-to-business relationships, resulting in the optimal sale of assets and inventory for maximum profitability. This turned the business from a suspected loss to a net profit. After the closure of the store, I offered dedicated remote support to contract rental customers to ensure the highest level of customer service.

I provided private music lessons to students of all levels and ages, offering lessons in piano, guitar, voice, and music theory. Since I had such a wide range of students, I tailored detailed individual lesson plans for each student. I accommodated the specific needs and aspirations of each student while maintaining a level of structure that would create a strong educational foundation for the student. Four times a year we hosted recitals for all students at the New Orleans Jazz Museum. For each student I chose a challenging piece to be worked on throughout that season and prepared for the recital. Additionally, I stayed current with music education trends and incorporated innovative teaching methods to enrich the overall learning experience. During my time in this position, I was chosen to attend community and regional events to represent the company.

I successfully helped lead a 8 million dollar store with an incredibly high customer satisfaction rate. I oversaw the schedule, sale statistics, and customer service interactions of 20 employees. I led, coached, and motivated a team of customer service representatives, set performance goals, and delivered regular feedback to team members.I handled all escalated customer service issues. This included customers in store, over the phone, or online. I responded to customer inquiries, concerns, and escalations promptly and professionally. Customers knew me by name and I created a great community within my customer base.One of my most memorable accomplishments was training and mentoring an employee who, in one fiscal year, made over $1,000,000 in sales and was entered into a prestigious group within the company.

I assisted the Customer Service Manager, Operations Manager, and Store Manager in day to day operations. I wore many hats in this role and every day was a little different. While assisting with any managerial needs, I was also expected to sell products and maintain a high SPH and insurance attachment rate. My statistics put me as the top performing Assistant Manager in my district consistently and I was commonly recognized for my work by the District Manager and the Regional Manager. I was also a problem-solver for sales associates when they had issues with inventory, POS system, or customer interactions. I was always known as the person who got things done.