• Build and manage relationships with internal and external business and executive stakeholders• Manage client implementations of SafetyVigilance3, ensuring reliable, maintainable, and repeatable configurations• Contribute to internal technical knowledge base through software testing and internal project team networking

• Responsible for project management (Waterfall/Kanban) of all site-led patient recruitment activities including campaign development, sponsor and IRB approval stewardship, implementation via ad management platforms, and performance tracking• Collaborated on creative development of ad copy and imagery for all marketing campaigns for study sites• Researched and evaluated internal and external partnerships to increase the quality of patient recruitment services• Acted as a trusted advisor to business development team to maintain oversight of study advertising opportunities, help review and develop proposals, and participate in prospective client conversations as a subject matter expert • Tracked and reviewed monthly financial performance of the service line with the accounting team, and forecasted revenue for future months• Monitored performance of Study Advertising Coordinator, delegated tasks, and aided in career development

• Managed the Support Desk operation, including employee shift scheduling and providing weekly metrics on performance to company leadership• Collaboratively crafted and maintained technical training knowledge base to ensure consistent and accurate operational support for IRBNet Support & Enrollment Teams• Participated in recruitment/hiring of Support Team members, with a focus on evaluating candidates’ writing abilities• Mentored and trained new team members on SOPs, IRB functions, and all other aspects of job performance

• Onboarded new clients onto IRBNet’s cloud-based software solution for clinical research compliance, managing several implementation projects simultaneously, each with an average 4-month completion target• Provided extensive customized training and customer support for administrative staff at client institutions• Facilitated a nationwide implementation for the VA, including personal responsibility for the training and launch of 23 VA Medical Centers in a 1.5-year span, and development of curriculum for a live capstone course• Created and tested custom logic-based smart application forms and board letter templates using SQL and HTML to meet individual client needs, streamlining and expediting the IRB-approval process• Performed quality and functional validation tests on upcoming releases of the software solution• Selected to participate in the 2018 WCG Leadership Essentials management development program• Winner of the 2020 WCG Chairman’s Award for excellence in embracing and upholding company values

• Read and edited chapters of biography of Frances Perkins being written by WSRC scholar Ellen Rosen• Offered feedback on manuscript to improve clarity and readability

• Managed and scheduled staff of 30-40 student workers• Designed training course and materials• Coordinated with other parties to keep information up to date• Organized schedules and systems• Evaluated daily operations and implemented adjustments

• Provided telephone and walk-up support for technology issues• Performed software repairs on student, faculty, and staff computers