I manage the global HR Shared Services team at Forrester. We are responsible for providing front-line HR support to 1900+ employees. In addition to this support, we also manage the operations of the broader HR department such as employment change transactions, documentation, file management, and HR program support. As the leader of this team, I manage our capacity, represent our function in leadership meetings, monitor and implement process/process improvement, identify HCM issues for resolution, and ensure compliance with global employment law.Specific achievements include: - Managed implementation of new HCM employee support ticketing platform in Workday; platform used by 1900+ employees- Implemented customer / experience feedback collection and review system to monitor team service satisfaction- Significant partner in implementation of new core HCM system- Partnered with ecosystem to streamline/further automate a key European process- Helped develop and standardize employee COVID response and exposure protocol

I managed the North America sub-team of the HR Shared Services team at Forrester. The HR Shared Services team is responsible for providing front-line HR support to 1900+ employees; the majority of which are North America-based employees. In addition to this support, we also manage the operations of the broader HR department such as employment change transactions, documentation, file management, and HR program support. As the leader of the North America sub-team and overall global team lead, I develop, maintain, and refine all EX RC processes, identify HCM issues for resolution, and onboard new team members. I also serve as an escalation point of contact for team members.Specific achievements in this role included:- Review and revised key EX processes and associated documentation- Reviewed, revised, and reorganized internal team site- Automated several manual key operational processes- Maintained all sponsored-US work authorization during period of turbulent policy and delay- Reviewed, stabilized, and improved contingent worker policies and process; drew greater collaboration with connected ecosystem partners- Developed quarterly exit interview dashboard for business partner team- Improved EEO data collection processes within new hire pool

I provide strategic and operational HR guidance to Forrester’s employees and mid-level management on a variety of HR and business-related items, including performance management, employee relations, and employee retention/development. This often includes collaborating with members of the broader HR team (TA, compensation, l&d, change management) in efforts to scope out and deliver complex solutions to employee needs.In this role, I continue to manage the US immigration program through collaboration with external immigration counsel. I create internal polices, execute individual visa/Green Card processes, and liaise with managers, executive leaders, and employees as necessary. I also am leading the development of our global mobility practices, which includes creating policies, selecting vendors, and managing individual cases.

I generate, lead, and execute a variety of strategic projects that range from process improvement to program execution. I am program lead for our tuition reimbursement program, and I oversee our US Immigration sponsorship program. I continue to carve out and standardize our global mobility practices through research and policy creation. Other projects have included: biweekly "peoplestories," exit interview overhaul, and a company wide policy audit (ongoing and initiated at the executive level). Regardless of the subject matter, I focus on efficiency while emphasizing innovation and employee experience. I have an eye for spotting weaknesses and an enthusiasm for creating solutions. I seek out opportunities to carve out niche areas of expertise and kickstart legacy processes.

As a member of the HR Resource Center, I perform generalist functions such as creating job requisitions, managing the exit process, processing compensation change requests, and providing HRIS & ATS updates. I am the primary US immigration contact within the resource center, coordinating all US visa and green card sponsorship inquiries. What differentiates me from my peers is my emphasis on HR strategic project work. I am skilled at identifying weak processes and areas of opportunity, while creating programmatic solutions for challenges. Projects have included: US immigration processes/philosophy overhaul, the creation of an expat assignment playbook, a re-design of our HR intranet homepage, and process improvement on a variety of HR tasks.I am also responsible for pieces of employee communications. I author our weekly "People Stories" series and provide support to the @ForresterLife social media team through the creation of original content campaigns (check out #ForresterCommutes!). Through this work, I strive to increase employee engagement through meaningful experiences.

I am responsible for all logistics needed for candidate interviews and presentations within North America. I support approximately 8-10 recruiters and process 15-40 interview/presentation requests per week. Logistics include scheduling, travel arrangements, and candidate expense reimbursement. I interact with all levels of the company on a daily basis, necessitating a high degree of professionalism and attention to detail. In tandem with these responsibilities, I maintain a critical eye on candidate experience. In addition to sending each candidate a post-visit survey, I analyze survey data and use its conclusions to improve our processes.I am also a member of the TA social media team, assisting with Twitter & instagram posts and creation of original content. This interest also fuels my own personal initiative of personal branding within the TA team. I deliver a bi-monthly personal branding newsletter to the team and teach others social media tools/strategies on a as-needed basis. I also volunteer for all entry-level/college recruiting events.Other administrative tasks include weekly reporting, materials management, and process documentation.Accomplishments:- Created process guides for all TA Coordinator tasks- Presented on personal branding to the entire human resources department (approximately 30 people) at the request of the Chief People Officer- Developed a North American candidate expense reimbursement policy sheet, which was then used as a template for EMEA and APAC policy sheets- Coordinated the recruitment of several high level positions, including a CMO, VPs, and Principal ConsultantsTools/Software Used: Salesforce, Google suite, Microsoft Office, and Taleo.

Through my three-week temp position, I worked closely with the HR Generalist to roll out a new office-wide performance management system. The duties of this position focused on software implementation, back-end form creation, data entry, and user training.Simultaneously, I also provided support to the HR department through personnel file management, recruitment coordination, and tasks related to recruitment software implementation.

I served as the primary contact and recruiter for 7 of the 15 Fall internship positions (positions ranged from IT intern to Marketing intern). This involved screening resumes, conducting initial phone interviews, and completing reference checks. I led in the use of social media as a recruitment tool for all open positions. I also sourced for all open positions through more traditional sourcing methods, including direct recruitment, using college resume books, and posting on various job boards (AFP, Lodestar, and Jobing).Aside from recruitment, I managed confidential personnel files, created job postings from requisition forms, and prepared materials for employee on-boarding sessions. Prior to my departure, I presented several long-term strategies related to social media recruitment and internship program development to the Chief Talent Officer.