Emily Kay Email & Phone Number

Emily has worked in the customer service industry since 2009, providing prompt, courteous, and reliable service in a variety of settings. Most recently employed as an account manager by eCapital, she managed over 70 customer accounts; analyzed and processed invoices; and accurately investigated, tracked, and rectified inconsistencies for all invoices and accounts. Increasing call consistency from 67% to 93% she communicated daily via phone and email with customers to insure customer satisfaction.Emily is a technical writer with experience in academic and web-content writing. At Information Orillia, she edited and updated their human resources policies and procedures creating an easy-to-understand manual in compliance with Ontario workplace regulations. She updated and reconfigured the website to better reflect the mission and services of Information Orillia.

Listed skills include Operations Management, Customer Service, Customer Relations, Baking, and 18 others.

• Student

  Georgian College

  Barrie, On, Ca