Emily has worked in the customer service industry since 2009, providing prompt, courteous, and reliable service in a variety of settings. Most recently employed as an account manager by eCapital, she managed over 70 customer accounts; analyzed and processed invoices; and accurately investigated, tracked, and rectified inconsistencies for all invoices and accounts. Increasing call consistency from 67% to 93% she communicated daily via phone and email with customers to insure customer satisfaction.Emily is a technical writer with experience in academic and web-content writing. At Information Orillia, she edited and updated their human resources policies and procedures creating an easy-to-understand manual in compliance with Ontario workplace regulations. She updated and reconfigured the website to better reflect the mission and services of Information Orillia.