Emily Branch Email & Phone Number

Birmingham, Al, Us

-Developed onboarding and training for new specialists, utilizing hands-on coaching to foster continuous improvement-Owned designed and managed daily assignment templates to enhance team efficiency via ClickUp-Oversaw team performance through QA measures and weekly scorecards, ensuring effective communication for decision-making and operational enhancement-Led the team through 1:1s, team nights, and skill learning sessions, fostering a collaborative environment and supporting individual growth and team cohesion-Organized and managed multiple cross-functional relationships for projects with Engineering, Trust & Safety, and Regional Operations

-Managed the flow of orders within the West region to ensure delivery is successful by managing unresponsive and distressed orders-Worked to meet hiring goals and select quality applicants to represent Shipt in multiple Metros in the West region-Assisted in shadow sessions with internal teams at Shipt and assisted with training new Operations Specialists

Birmingham, Alabama Area

- Efficiently and attentively communicated with Shipt member and shoppersvia telephone, chat, and email- Anticipated the needs of members and shoppers to achieve the highest levelof satisfaction possible- Sourced customer feedback to identify areas of improvement and maximizecustomer experience- Executed creativity in critical, fast-paced problem solving both independentlyand through team engagement- Promoted brand loyalty and customer retention through successfulinteractions and preservation of healthy company-customer relationships

- Delivered excellent customers service in a fast paced and demandingenvironment- Hired all new employees and placed them in a training period and help workone on one with new Team Members- Recruited new employees by seeking out and identifying key traits that alignwith the Chick-fil-A mission- Developed strategic social media posts on Instagram, Facebook, and Snapchat- Led a team of over 70 employees with the focus on providing a customerexperience that exceeds the high standards set by corporate- Instituted face-to-face and social media advertising plans for seasonalmarketing campaigns to increase awareness of store services and events

Associate Of Applied Science, Diagnostic Medical Sonography

Bachelor Of Arts - Ba, Graphic Design