Emily Keefe Pickart Email & Phone Number

San Jose, CA, US

Ottawa, ON, CA

- Designed messaging, flows, and UI content for the Shopify Fulfillment Network merchant app as the only product content designer on the Growth team.- Collaborated with engineers, designers, product managers, and data scientists to plan and execute experiments that reduced the time it takes merchants to onboard by 8 days.- Led the development and iteration.

Cambridge, Massachusetts, US

Works with designers, researchers, product managers, and engineers to design products that are clear, intuitive, and help HubSpot users get their jobs done.Collaborates with other UX writers and illustrators to evolve style guides, components, and best practices.

Cambridge, Massachusetts, US

Maintained and created written documentation for the HubSpot Marketing and Sales products, empowering customers to find answers to their technical questions and get the most out of their tools.Implemented tracking and reporting changes to determine how many support tickets are deflected by HubSpot's help documentation.

Cambridge, Massachusetts, US

Consulted with customers and facilitated migrations from the HubSpot Classic CMS to the COS. Effectively communicated DNS configuration changes to customers, and often collaborated with IT teams to take websites live.

Cambridge, Massachusetts, US

Worked as frontline phone support representative for HubSpot, answering questions about Inbound Marketing strategy and best practices for software implementation.

Completed lead generation and outreach projects and created marketing materials like Corey's monthly e-newsletter to nurture clients and prospects.

Boston, MA, US

Assisted fellow Simmons College students with Adobe Suite as a computer lab monitor. Learned the best practices for printing and creating deliverables for class assignments and internship work.

Boston, MA, US

Worked as a Resident Advisor for one year and a Senior Resident Advisor for one year, helping students cope with college life, facilitating community activities and programs, and creating a community of leaders.

Boston, MA, US

Managed front desk reception responsibilities for the Simmons Career Education including appointment booking, database maintenance, and projects that were geared towards optimizing daily processes and helping other students find success.

Boston, MA, US

Worked with a team to plan and execute linen deliveries, organize supplies, and complete check-in and check-out processes for clients staying in the Simmons residence halls for conferences.

Boston, MA, US

Created posters, managed social media campaigns, and worked on other on-campus initiatives for campus activities like monthly baking events and a large-scale concert with the band Augustana.

Boston, MA, US

Worked as front desk receptionist for the Simmons College Office of Residence Life. Worked on housing assignments, key deliveries, escorting contractors and maintenance teams, and organizing and planning events like the annual housing lottery.

Charlestown, MA, US

Assisted with pre-SXSW planning initiatives, building a press book for outreach that contained contacts in the technology and music sectors.

Jamaica Plain, MA, US

Worked on donor database management. Also helped with build nights, where volunteers would help deconstruct donated bicycles to prepare them for shipping to South America and Africa.

Bachelor Of Arts (B.A.), Communications - Media Arts

Certificate Of Completion, User Experience Design Circuit

Front End Web Development