Lead Program Manager, Customer Experience
Current
Jun 2022 - Present
AeroLeads people directory · profile
Emily Gray Email & Phone Number
Lead Program Manager | Transforming Customer Experiences | Delivering Value & Growth for our Customers
at
Rapid7
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Lead Program Manager | Transforming Customer Experiences | Delivering Value & Growth for our Customers
Location
Boston, Massachusetts, United States
Who is Emily Gray? Overview
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Quick answer
Emily Gray is listed as Lead Program Manager | Transforming Customer Experiences | Delivering Value & Growth for our Customers at Rapid7, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Emily Gray.
Emily Gray previously worked as Lead Program Manager, Customer Experience at Rapid7 and Manager, Customer Success Management at Rapid7. Emily Gray holds Isenberg School; Bachelor Of Science Degree, Hospitality And Tourism Management; Minor In Psychology from Isenberg School Of Management, Umass Amherst.
Company email context
Email format at Rapid7
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Rapid7
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Profile bio
About Emily Gray
Emily Gray is a Lead Program Manager | Transforming Customer Experiences | Delivering Value & Growth for our Customers at Rapid7.
Current workplace
Emily Gray's current company
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10 roles
Emily Gray work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success Management
- Managed the performance of a CSM team and their 2,600 customers ($17MM ARR), resulting in an increase in ARR by $10MM and exceeding the target retention rate by an average of 14% quarter over quarter- Launched a scaled low/tech-touch customer engagement model to increase efficiency and improve scalability- Developed a comprehensive employee enablement.
Aug 2019 - Jun 2022
Manager, Customer Consulting
Coached and developed a global team of seven consultants responsible for partnering with our high-value finance and patient engagement customers to optimize performance and improve recommended KPIs
May 2018 - Aug 2019
Senior Associate, Optimization Services
Managed revenue cycle and patient communication engagements for multi-billion-dollar national health systems, focusing on product adoption and optimization, internal governance, workflows, and policy improvements
Jan 2017 - May 2018
Associate, Optimization Services
Apr 2015 - Dec 2016
Operations Manager
Managed day-to-day operations of customer programs, including course optimization and facilitymanagement
Apr 2013 - Mar 2015
Operations Services Coordinator
Oct 2011 - Mar 2013
Mortgage Loan Specialist
Oct 2010 - Oct 2011
Administrative Assistant
Rosenberg, Freedman And Goldstein, Attorneys At Law
May 2007 - Oct 2010
Event Management Intern
Jan 2009 - Apr 2009
1 education record
Emily Gray education
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Isenberg School Of Management, Umass Amherst
FAQ
Frequently asked questions about Emily Gray
Quick answers generated from the profile data available on this page.
What company does Emily Gray work for?
Emily Gray works for Rapid7.
What is Emily Gray's role at Rapid7?
Emily Gray is listed as Lead Program Manager | Transforming Customer Experiences | Delivering Value & Growth for our Customers at Rapid7.
Where is Emily Gray based?
Emily Gray is based in Boston, Massachusetts, United States while working with Rapid7.
What companies has Emily Gray worked for?
Emily Gray has worked for Rapid7, Athenahealth, The Princeton Review, Metlife Home Loans, and Rosenberg, Freedman And Goldstein, Attorneys At Law.
How can I contact Emily Gray?
You can use AeroLeads to view verified contact signals for Emily Gray at Rapid7, including work email, phone, and LinkedIn data when available.
What schools did Emily Gray attend?
Emily Gray holds Isenberg School; Bachelor Of Science Degree, Hospitality And Tourism Management; Minor In Psychology from Isenberg School Of Management, Umass Amherst.
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