Emily Khan Email & Phone Number

St. Louis, US

Bloomfield, CT, US

Bloomfield, CT, US

• Consult and advise Account Management executives and Express Scripts' Chief Medical Officer on talent strategies to aid them in succeeding in their business deliverables. I also serve on various committees to plan and.
• Led the creation and execution of merging commercial client teams into one division, resulting in over 40 new leadership positions that provide more growth and development opportunities for employees
• Recipient of the Key Award in 2019 for my cross-functional partnership and leadership in executing and leading team effectiveness work for a newly created division, which resulted in a culture of empowerment, curiosity.
• Partnered with executives to promote employee engagement through a series of focus groups and work groups to tackle employee challenges resulting in significant increase in engagement scores and set a tone of listening.
• Overall experience in employee engagement results analysis, compensation reviews and planning, talent performance assessments, onboarding executives and end-to-end process of organizational design and announcements

UpNext is an Employee Resource Group (ERG) at Cigna that focuses on empowering its members for tomorrow's challenges. We are based on three pillars: Grow, Serve, and Connect. "Grow" projects and events focus on professional development through lectures and workshops covering various topics from managing change to branding through social media to leadership.

St. Louis, MO, US

As a Senior Product Manager on the Healthcare Reform team I created solutions based on requirements from the Affordable Care Act as well as innovations within the healthcare reform arena. As a member of the team I also participated in work groups focused on improving processes to create efficiencies in the work flow.

St. Louis, MO, US

• Manage the day-to-day relationship for national clients by working cross-functionally with operations to complete client requests and resolve issues
• Responsible for client satisfaction and identifying savings opportunities
• Created team SharePoint site to house useful documents, commonly used links, track client statuses, and individual pages for teammates to privately manage goals and projects in one central location.
• Lead committee to document processes between legacy companies to aid other account managers in completing client requests that may have changed due to merger activities.

• Revived the young professional and service-oriented United Way group, GenNext, at Express Scripts by increasing group membership to 160 people in the first six months and instituting 10 volunteer opportunities and four.
• Manage committee of 10 people responsible for creating and implementing strategy to engage members in group events
• Implemented company-wide volunteer initiative through the United Way’s Days of Caring, resulting in a 9% participation rate of St. Louis-based employees

• Handled daily operational issue and resolution, escalating when needed, by submitting requests to proper departments and following up with task assignee in order to give updates to the account manager and client
• Led the weekly team meeting and managed the work queue for team by sending out daily work request reports highlighting items that needed immediate attention and indicating complexity of requests
• Identified streamlining opportunity to ensure performance guarantee reporting

• Analyzed pharmacy benefit data to ensure accuracy for Medicare and commercial clients
• Implemented process improvement for analysis of complex benefit set up data to improve efficiency and accuracy of analysis resulting in meeting tight deadlines earlier
• Audited pilot program to ensure benefit plans were working as they should before rolling out to other clients

• Worked with state government offices to gain a better understanding of the laws and regulations around providing pharmacy benefits with automobile insurance
• Performed in-depth market research and financial analysis for the Auto product offering at Express Scripts, Inc then presented research to assist management in their decision making process, resulting in funding.

• Researched various clinical programs and products within the Pharmacy Benefit Management landscape by analyzing competitors’ programs, strategies and benchmarking data
• Created and delivered presentations on the industry landscape to Sales Executives informing management of key strengths and areas of improvement in our sales process resulting in updated sales proposal writing and.
• Maintained database of product and program offerings that compare to those of our competitors based on research using FOIA sales proposals

St. Louis, MO, US

· Conducted interviews with department directors to understand the Pharmacy Benefit Management industry· Performed market research for different departments of the company using various internal and external databases· Maintained market research database used by various internal groups to stay current on market trends· Presented research to fellow interns.

Master Of Business Administration, Business, Management, Marketing, And Related Support Services

Bachelor Of Science, Business Administration; Accounting