I manage a client portfolio to help our clients improve their web presence and expand their digital capabilities. I have strong customer service approach that creates and maintains long-term client relationships. I facilitate strategic conversations that will uncover new opportunities to expand FFW's presence at client accounts.I act as primary point-of-contact for all general client communications and as my clients' advocate to ensure services align in my clients' best interests. To do this, I meet regularly with my clients to confirm their satisfaction and develop plans to resolve any issues. Internally, I coordinate with various delivery teams to ensure we're aligned with clients' goals and KPIs. I work to develop an understanding of my clients' digital strategies and business objectives and seek opportunities to suggest and/or design digital projects to increase customer ROI.

I help provide strategic leadership, identify partnership opportunities, and serve as a key liaison with executive team members and client teams. I work with clients to understand their initiatives and goals to ensure our team is providing them with optimal ROI through world-class open-source software, Drupal and digital strategy initiatives. Internally, I am responsible for supporting overall account growth, assist in managing staffing forecasts and developing strategies that align with my clients.

As the Head of Client Experience, I am an advocate for the client and the Client Services Team, DAYTA Marketing's front line. I am is a champion of the client experience and a driver for Operations and Business Development to own the client experience. I work collaboratively with the Client Services Team to foster strong client relationships through effective processes, consistent experiences and quality performance in delivering services. I also work closely with the client services team as a coach and mentor to guide them through training, utilize their strengths, and offer support in communicating with clients and project management. Recognize opportunities to create efficiencies with technology automation and various software programs within the Account Services Department.- Ensure performance management and quality standards are being met by all team members working within client services.- Identify opportunities for current client growth, develop proposals to reflect growth initiatives and lead client proposal presentations.- Work closely with client services team members on how to communicate with clients through their entire lifecycle.- Communicate with all clients to develop feedback loops and measure client happiness. - Collaborate with the Operations team and Business Development team to accurately forecast new projects for team members.

I help clients build their brand through audience engagement and brand awareness on various platforms of social media. To effectively integrate social media with a client's business I utilize the following skills:- Content creation and dissemination- Audience growth and engagement- Social media contests and boosting posts- Brand reputation management- Communicate on a client's or brand's behalf on social media platforms- Monitor activity on clients' social media accounts- Write blogs- Generate creative and original posts, graphics, etc.- Help train new Brand Communicators

I help clients build their brand through audience engagement and brand awareness on various platforms of social media. To effectively integrate social media with a client's business I utilize the following skills:- Content creation and dissemination- Audience growth and engagement- Social media contests and boosting posts- Brand reputation management- Communicate on a client's or brand's behalf on social media platforms- Monitor activity on clients' social media accounts- Write blogs- Generate creative and original posts, graphics, etc.

I manage clients' social media accounts, write and distribute press releases and write scripts for promotional videos.I work with our clients to develop social media strategies to boost their clientele and public image. By monitoring and working with all their accounts, including Facebook, Twitter, Google+, Pinterest and LinkedIn, I make sure their presence in the social media sphere is active and positive.I also do basic management of the Wordpress sites our company designs and develops.

Editor of The Enterprise serving the communities of Albany, Avon and Holdingord.

Report and write about news in the city of St. Joseph. Stories include features, sports, and breaking news. Also responsible for layout of the St. Joseph Newsleaders and the Sartell Newsleaders.

Report on business news in the St. Cloud area. Report and write feature pieces. Work closely with photographers and editors. Responsible for the "Young Professionals" feature.