Emily King Email & Phone Number

Austin, Texas Metropolitan Area

-Deliver a rigorous science-backed curriculum for 48 clients while tailoring instruction to accommodate diverse learning needs and yield successful retention-Translate complex data into comprehensive reports that highlight individual client achievements, progress and areas requiring attention-Facilitate professional development for 100+ team members to increase the organization’s long-term strategic performance objectives-Produce a customer-centric website, resulting in a 90% increase in user engagement within the first 6 months-Collaborate with executive leadership to develop new internal training techniques resulting in increased organizational efficiencies

Austin, Texas Metropolitan Area

-Developed and implemented a custom nine-month curriculum program for 148 course participants-Analyzed all cross-functional performance between online and in-person training to ensure the effectiveness and consistency of all instructional material-Designed and executed extracurricular activities and workshops, driving increased participation and revenue beyond organizational expectations-Formulated over 175 pieces of original and creative content resulting in an 80% increase in demand across departments-Executed strategic communication objectives to maintain and increase stakeholder engagement

Indianapolis, Indiana

-Facilitated productive and engaging therapy sessions while upholding client needs by garnering outstanding rapport and retaining a 100% customer satisfaction rate- Consulted and guided stakeholders to ensure the successful adoption and optimization of the customer’s goals while addressing inquiries, resolving issues and ensuring a seamless experience throughout the customer lifecycle

Dominican Republic

-Led and managed international service-learning programs while fostering cultural immersion, personal growth and community engagement- Facilitated pre-departure orientations and post-program debriefs, managed logistics, budgets and risk mitigation strategies while optimizing program efficiency-Generated innovative educational programs and initiatives that attracted increased client enrollment, contributing to surpassing organizational targets

Bangkok, Bangkok City, Thailand

-Managed over 160 language learning accounts while onboarding new clients and providing stakeholders trainings-Developed and implemented tailored strategies to engage, and retain clients, resulting in a 35% increase in the organization’s satisfaction ratings within the first year-Conducted regular check-ins and performance reviews with clients to assess needs, gather feedback, and provide proactive support and solutions

Burtchville, Michigan

Casco, Maine, United States