Emily Leung Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

San Diego

San Diego, CA

• Optimize e-commerce sales on Amazon.com by enhancing product detail pages and browse nodes
• Collaboratively develop A+ creative content with marketing team to strengthen top performing skus
• Analyze product review data and report monthly to product development and sales team with trends and improvements
• Developed an internal standard operating procedure for new product launches for Amazon's vendor central
• Responsible for maintaining and tracking over 15,000 product detail pages on Amazon
• Evaluate related search terms to incorporate best keywords to ensure optimal organic results

Greater Boston Area

• Plan and develop technical improvements for internal tools to maximize efficiency and functionality.
• Manage five direct reports to reach a monthly project count while maintaining internal service goals.
• Assess data to recognize trends in performance and coach team when necessary to meet quarterly goals.

Greater Boston Area

• Managed event merchandising end-to-end through generating product features, wholesale pricing, inventory levels and images association
• Collaborated cross-functionally and communicate effectively to diagnose and repair issues with daily events
• Developed formal guide and training for tactical team by creating new ticket diagnosis process, guide, and product reference document
• Analyzed team data to report weekly performance metrics for actively improving on team goals

Boston, MA

• Assists European Luxury Fashion team in producing upcoming weekly live boutiques in a fast paced environment
• Constructs information sheets and photo lists to ensure a timely production for multiple departments
• Edits team tracker daily to provide most updated information on purchase orders

Northampton, MA

• Responsible for compiling the weekly social media report which includes traffic statistics from Facebook, Twitter, YouTube, Pinterest, and company website
• Analyzed field representatives’ sales to determine trending and underperforming products
• Performed ad hoc marketing projects for sales director including social media calendar and Facebook party outline

Greater Boston Area

• Worked directly with the CEO and director of merchandising of the leading online custom jewelry company
• Researched social media data to further understand the customer relationship and user experience
• Developed a customer inspirational page by leveraging social trends and national events
• Worked with the contracted public relations firm to manage all press releases on Gemvara’s blog

Sydney, NSW, Australia

• Responsible for resolving guests’ questions and concerns while handling front-desk duties in a fast-paced environment
• Trained to use CITRIX hospitality system
• Balanced accounts and handled trust receipts during check-in and check out hours

Greater Boston Area

• Maintained students’ personal information into an Excel spreadsheet for administrative purposes
• Performed administrative duties such as copying faculty documents, welcoming students, directing students to classes, and organizing student events

Hospitality And Tourism Management, Marketing

Activities and Societies: Delta Sigma Pi, Vice President of Finance for Alpha Chi Omega, Vice President of Recruitment for Alpha Chi Omega

Marketing And Hospitality

CAPA International Education: Sydney

High School Diploma

Activities and Societies: Anti-Defamation League, Class of 2009 Planning Board (Historian 2005-2008)