Emily Konrath Email & Phone Number

Limmen, Nh, Nl

Haarlem, North Holland, Netherlands

- Spearheaded the Customer Care department's operations, managing a team of 30 across a 24/7 shift rotation, ensuring global customer support.- Cultivated a culture of continuous improvement by developing and mentoring Shift Leaders and Team Managers.- Delivered actionable reports on key KPIs (transactional NPS, time to respond, time to fix) to senior management, driving performance enhancements.- Managed escalations and collaborated cross-departmentally to implement process improvements, leading to improved customer support and satisfaction.

Amsterdam, North Holland, Netherlands

- Managed the Contract Management, Order Delivery, and Customer Success departments, overseeing a team of 16.- Led KPI improvement initiatives, directly contributing to enhanced on-time delivery and customer satisfaction.- Awarded Global Employee of the Quarter (2023) for exceptional leadership and contributions to service delivery optimisation.

Amsterdam Area, Netherlands

- Developed and maintained relationships with key clients, resulting in sustained account growth and high customer satisfaction.- Collaborated with cross-functional teams to optimise customer onboarding, service delivery, and escalation management.- Delivered regular reports and upsell recommendations, enhancing client retention and driving business expansion.

Dartmouth, Nova Scotia

- Strategised with senior management on international expansion efforts into China and the Caribbean, conducting in-depth market research and client identification.- Managed the execution of international projects, ensuring on-time, on-budget delivery within scope.

Kentville, Nova Scotia

- Led the development of an investment readiness programme, collaborating with industry partners to attract international investment opportunities.- Conducted economic sector research to facilitate business and investment growth in agriculture, ICT, and sustainable energy sectors.

Halifax, Canada Area

- Facilitated CAD$38 million in sales opportunities for Canadian companies through trade missions to the Caribbean, South America, and Europe.- Delivered market research and export development strategies, successfully increasing international sales for Canadian SMEs.

As a Teaching Assistant, I led weekly workshops of students through group discussions, presentations and group work. In this role, I developed my cross-cultural management skills, public speaking skills, time management and teamwork skills.

Ottawa, Canada Area

The U.S. Commercial Service is the trade promotion arm of the U.S. Department of Commerce’s International Trade Administration. With offices in over 100 U.S. cities and in more than 75 countries, the U.S. Commercial Service helps American companies get started in exporting or increase sales to new global markets. I completed an internship at the United States Embassy in the Commercial Service department, where I focused on international trade and policy. I conducted research on temporary workers and tax withholding. I also completed multiple formal reports on my research findings. I also drafted replies to trade inquires, promoted and recruited exhibitors for trade events and made business appointments for U.S. companies seeking strategic alliances in Canada.

Master'S Degree, Master Of Science With A Major In Business Administration

Bachelor Of Commerce, Marketing And Management