Train new clients in Salesforce Marketing Cloud Intelligence platform and assist with setup.Develop and maintain client relationships in an ongoing basis.Work directly with clients to understand their needs and ensure that client objectives are met. Assist clients in resolving software issues and answering any technical questions.

• Managing a team of Solution Architects• Train new clients in Salesforce Marketing Cloud Intelligence platform and assist with setup.o Setting up connections to DSP’s and 3rd Party Ad servers via APIs.o Setup of pacing goals, calculations and analytics dashboards.o Data Harmonization• Develop and maintain client relationships in an ongoing basis.• Work directly with clients to understand their needs and ensure that client objectives are met. • Assist clients in resolving software issues and answering any technical questions.• Using LiveRamp Safe Haven Big Query to create customer journeys.• Querying and building Data Extensions in Salesforce Marketing Cloud for ingestion in Marketing Cloud Intelligence.• Writing SOQL queries against Salesforce CRM objects for ingestion in Marketing Cloud Intelligence.

STAQ is an Adtech software primarily used by media companies to ingest, normalize and automate data coming in from Adservers• Assist Technical Services Analysts with any presale POCs• Assist Technical Services Analysts with setting clients up in platform• Assist Technical Services Analysts with client support

STAQ is an Adtech software primarily used by media companies to ingest, normalize and automate data coming in from Adservers• Assist with presale setup of accounts on platform as well as working with potential clients to demonstrate the functionality of the platform.• Set up client’s on Staq platform by connecting to various APIs to bring data into STAQ.• Train clients on platform functionality.• Train clients about best practices.• Develop and maintain client relationships.• Point of contact for client accounts.• Assist client with any platform questions.• Work with client to ensure that the best strategies are used to efficiently and effectively use the platform.• Train and manage Technical Account Managers.• Queried Amazon Redshift database to validate results and do analytics research.• Gathered requirements from clients on new features and functions and worked with engineers to facilitate implementation of new features including design, creating mockups, testing, and validation of the new tool.• Manage client implementations end to end from the sales process to final QA testing and validation.• Created software training documents to assist client in usage of software.

Datorama is an Adtech software primarily used by Advertising companies to ingest, normalize and automate data coming in from Adservers• Work with sales team to Create POC’s for potential clients and assist in on site sales meetings.o This includes understanding the potential client’s business, understanding what goals the client is trying to achieve, and creating a plan to optimize a client’s data in order to demonstrate the capability of the platform.• Train new clients in person and offsite in Datorama platform and assist with setup.o Setting up connections to DSP’s and 3rd Party Ad servers via APIs.o Setup of pacing goals, calculations and analytics dashboards.• Develop and maintain client relationships in an ongoing basis.• Work directly with clients to understand their needs and ensure that client objectives are met. • Assist clients in resolving software issues and answering any technical questions.• Gather technical requirements from clients to communicate back to R&D team for feature requests.• Manage Technical Account Managers.• Gathered requirements from clients on new features and functions and worked with engineers to facilitate implementation of new features including design, creating mockups, testing, and validation of the new tool.• Created software training documents to assist client in usage of software.

• Managed a project to select and implement a company Business Intelligence software.o Gathered requirements and use cases, built out project specs, met with third party vendors, and tested various software for final selection.• Documented requirements from internal clients for build out of reports and dashboards in Microstrategy.• Managed a team of Analysts to assist in the build out of MicroStrategy• Trained Managers and Users in the MicroStrategy environment.• Worked with the Tech team to test MicroStrategy in Development. • Wrote SQL Code to extract data from various database sources.• Built out a suite of reports in the MicroStrategy environment.• Integrated Salesforce data into the MicroStrategy environment.• Tested and validated final reports to ensure client needs were met.

• Documented requirements for Executive and Operational reports.• Wrote SQL Code to extract data from various sources including Oracle, MySQL, Netezza and Vertica.• Worked as Project Manager with DBAs to gather requirements and finalize best database architecture for reporting needs of the organization and helped the DBAs QA data and set up tables for reporting needs• Worked as a Project Manager to administer a Tableau environment for reporting needs of the organization.o Created robust Video reports in Tableau environment from various sources including AdTech, Freewheel, Salesforce and Omniture for all business users on the team.• Worked with third party vendors such as Salesforce, Freewheel and Adap to resolve issues and set up best practices.• Did in depth analysis such as forecasting and trending for Executive Decks.• Managed Video Analysts in SQL, database structure and best reporting practices. • Worked with product managers to ensure that data is landing correctly in the database for launches of new web features.• Performed QA and testing on various projects to ensure accuracy and validity of data.