Emily Lingle, Uxmc Email & Phone Number

United States

Harrisburg, Pennsylvania, United States

-Responsible for driving industry leading Member Experience practices throughout the organization-Coach executive and department leads and project teams in uncovering and understanding member needs, service design, and process improvement, leveraging Design Thinking methodology, and utilizing both quantitative and qualitative data-Articulate complex ideas to multiple stakeholders with different levels of knowledge and understanding -Collaborate with organizational teams, business units, analysts, and designers, in the observation, curation, design, and analysis of enhanced member experiences.-Synthesize actionable insights from data and feedback channels -Ensure business goals are met without compromising consumer expectations across the entire consumer lifecycle

Harrisburg, Pennsylvania

-Develop and evolve the MarTech roadmap to ensure a holistic, integrated approach to achieving business goals and advance personalization strategies.-Lead the holistic CRM strategy for the organization. Evaluate and manage integrations with other platforms and data.-Lead the evaluation of new technologies and vendors to optimize consumer experiences and integrate consumer data.-Lead the selection, evaluation and recommendation of marketing technology platforms and providers-Leverage technologies for the purpose of creating operational efficiencies, automation and better internal communications for organizational teams.

Carlisle, Pennsylvania

-Drive outcomes for the business by collecting and translating requirements for development of effective solutions -Recommend system strategies, policies and procedures by evaluating organizational needs, identifying problems, evaluating trends and anticipating requirements -Review, approve and implement system design changes -Lead CRM and custom development projects and implementation teams by providing technical and functional guidance for developers, employees, business units, and helpdesk technicians -Facilitate Agile methodology to deliver projects on appropriate budget, scope and time constraints -Author application quality standards and verify adherence through testing and maintenance procedures

Carlisle, Pa

-Identify, plan and conduct research studies using a variety of methodologies: usability testing, user interviews, focus groups, contextual inquiries, ethnographic research, concept/prototype testing, and card sorting-Facilitate the production of meaningful personas, user flows, user stories, and customer journey maps that can be referenced for shared team understanding throughout the product development lifecycle.-Recruit and cultivate customer councils and beta testing pools available for the regular participation in usability research.-Analyze and communicate research results and recommendations in compelling presentations and data-driven reports.-Built in-depth competitive analysis resources for the team to utilize as a foundation of their product focus

Carlisle, Pennsylvania

-Identify, plan and conduct research studies using a variety of methodologies: usability testing, user interviews, focus groups, contextual inquiries, ethnographic research, concept/prototype testing, and card sorting-Facilitate the production of meaningful personas, user flows, user stories, and customer journey maps that can be referenced for shared team understanding throughout the product development lifecycle.-Recruit and cultivate customer councils and beta testing pools available for the regular participation in usability research.-Analyze and communicate research results and recommendations in compelling presentations and data-driven reports.-Built in-depth competitive analysis resources for the team to utilize as a foundation of their product focus-Develop product maintenance plans and project manage initiatives related to implementation of improvements-Manage and actively participate in the test defect resolution process and facilitate defect reviews. Direct support staff and developers in producing comprehensive defect descriptions, identifying causes, scope, risks and impact of a problem-Engage in business requirements discussions, sprint planning, design sessions and functional specification reviews with project teams and business partners-Develop and execute formal test plans that enforce usability, cross-browser and load requirement standards, and ensure the timely delivery of high quality products-Provide in-depth custom analytics reports to communicate key metrics, generate software goals and derive insights for stakeholders-Reduce customer support volume through continuous user experience improvements and educational materials for new feature releases

Carlisle, Pennsylvania

-Develop web project plans utilizing production management software-Author documentation of web processes and standards-Provide technical customer service support for all Web-based products and services by interacting with customers to troubleshoot problems with the highest level of customer satisfaction-Assist with Web-related business system transitions, including as hosting, content management and LMS solutions-Coordinate specifications with design and programming staff on all Web-related Marketing Communications-Develop Web based projects in conjunction with graphic design department, coordinating all Web development and Website technical expertise. Will be involved with integrating work of writers and designers to produce final workable Websites, e-Learning and multi-media support materials-Assist with technical implementation and maintenance of all Websites, Web based training products, and overall Web based electronic projects-Test and troubleshoot Website designs and structure as needed. Ensures quality of design elements, system compatibility, and network performance via testing and usability performance.

Carlisle, Pa

-Curriculum and instructional design for incentivized product marketing strategies -E-learning course development with multi-language, accessibility and mobile platform support -Maintain and support Learning Management System

Harrisburg, Pa

• Needs assessment and curriculum content development for a division of 1500 employees • E-learning course development, narration and Learning Management System administration and support • Provided Customer Service skills, Productivity and Time Management classroom training to PA and NY satellite offices

Bachelor Of Science (B.S.), Information Systems

Specialization in Visual Communication

Associate Of Arts (A.A.), Theatre/Theater

Acting, Dialects, Broadcasting, Voice-over, Make-up design, Scenography,

Education record

Education record

Education record