Lead the teams involved in client/property onboarding: Oversee the team of onboarding coordinators, listing integration specialists, and channel distribution specialistsManage team performance and KPI’s: Manage team performance and processes by providing feedback and coaching, maintaining a deep understanding of performance KPIs, setting expectations, holding team members accountable for meeting targets, implementing and reinforcing procedures and best practices for onboarding clients and most importantly, creating accurate listingsCommunicate with team members: Regularly communicate with the teams to keep them informed about new developments, provide guidance and support, and address any concerns or issues that ariseLead team meetings and discussions: Organize and lead regular team meetings and discussions to ensure that everyone is on the same page and working towards common goalsConduct client meetings and negotiations with external collaborators: Act as a backup for onboarding coordinators in client meetings and troubleshooting as needed, and negotiate with photographers as necessaryHire new team members: Participate in the hiring process, create training plans for new members, and provide the necessary training to successfully onboard new members when needed

Oversee the day-to-day operations of the Listings Team, Editing Team, and Virtual AssistantsHiring, recruiting, onboarding, and coaching of Listing Coordinators and Editing Team membersOversee and grow a team of 12+ team direct supportsEnsure onboarding schedule is in place for Listings and Editing TeamMonitor Listing Coordinators and Editing Team metrics, survey results, and feedback ensuring the proper training and accountability measures are in placeBuild and update training system complete with every process that may be encountered within each roleContinually develop systems and processes related to processing listings which improve the department’s performance, quality, brand, and client experienceResponsible for ensuring the final listing products (listing on website, feature books, overall marketing of each listing) is meeting the company brand, excellence standards, and follow quality assurance processesMonitor and respond to all emails within a timely mannerSchedule weekly same pages with all Listings Team and Editing Team membersResponsible for assisting/creation of priorities for all Listings Team and Editing Team membersBuild a top-notch team and ensure alignment with the team vision/missionWork closely with direct supports to ensure continual growth and developing, efficiency, and meeting deadlinesEnsure success and strategy plan with continued growth into additional marketsMaintain accuracy throughout the CRM system (Salesforce)Manage Client Fulfillment teams by leading daily huddles and department meetingsSource and order For Sale signs, toppers, open house signage, and other specialty real estate signage related to listingsAdvanced knowledge of Lucidpress (Marq) and TRREB, BDAR, and SWFLA real estate boardsMaintained a metric of 100% on listings live within 48 hours of the photography appointment and feature books sent to print prior to the deadline, allowing for the best experience for seller clients

Client-focused mentality, always looking to deliver above expectationsEnsure timely execution and delivery of high-quality marketing piecesWrite and edit compelling content appealing to potential buyersBroker load on the TRREB and BDAR real estate boards with full accuracyMaintain and update listing details on FarisTeam.ca, all real estate channels and social mediaPhotography selection and photo editing as requiredMaintain accurate and up-to-date information in the CRMAbility to adapt to new processes and continually looking to streamline and improve efficiencyAssist with client events and other marketing projects as assigned

Answer and direct all incoming phone calls to appropriate agentsPrepare and list all incoming listings and ensure all data is input efficiently and correctly Maintain team rapport and client relations Provide a supportive relationship in assisting agents with buyers/sellers Order and stock all office supplies as necessary Marketing efforts: including uploading to multiple social media outlets and newspaperWrite and edit compelling content that appeals to potential buyersMaintain and update listing details on all real estate channels and social mediaCoordinate client photography and videography appointments as well as signageMaintain accurate and up to date information in CRM systemSkilled knowledge on Lonewolf, TRREB and BDARMaintain office cleanliness and organization

Prepare and issue invoices in a timely mannerFacilitate payment of invoices due by sending reminders and communication with clientsUpdate receivables by totaling unpaid invoicesMaintenance of accounting recordsProcess financial documents and clarify payment issuesProofread documents for accuracy, grammar and formattingEstablish and maintain a filing system

Greet customer in a prompt and professional manner as they enter the dealershipPersonalize every interaction with customers by answering any questions that they may have, and directing them to the appropriate department and/or personnel as neededOperate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional mannerMaintain the cleanliness of the reception area and customer waiting areaPerform all other related clerical and administrative duties as assigned by managementAdministrative support for the sales and service departmentProcess jobs in the CRM system for open work orders, with knowledge of tech rate and time to be paid outProcessing payments such as cash, cheques, and credit/debit cards on a point-of-sale machineArrange for transportation to/from the dealership for customersRecord/document customer information in the systemReconcile cash drawers daily

Responsible for correspondence with current and potential clients via telephone, email, and in-personProvide clients with information about packages, groups, and policiesAccountable for training new hires within the Reservation DepartmentResponsible for providing all clients with an exceptional customer service experienceProcess arrivals and departures, post charges, process payments, and issue invoices to clients Advanced knowledge with Resort SuiteRun reports, update records, and ensure seamless operation of all systemsEffective conflict resolution in difficult situations with clients Collaborating with various departments to ensure optimal client experience