Emily Castillo Email & Phone Number

Simi Valley, Ca, Us

Oxnard, California, United States

Worked at the client site to manage the temporary workforce, regulating attendance, injuries, and contractor performance for up to fifty contractorsRegularly held performance reviews and service touchpoints to gauge contractor performance and satisfaction to reduce attrition and absencesMaintained average attrition rate 11% and under for the first two quarters of 2024 and average of 8% in 2023Built relationships with hiring managers to gain a deep understanding of their hiring needs and identified candidates for critical roles Conducted interviews with potential candidates and assessed their suitability for the role, followed by coordinating onsite interviews with hiring managers and human resourcesParticipated in recruitment events and job fairs to promote the company's brand and attract talentServed as a liaison between client, internal employees, external employees to maximize account growthManaged a VMS account to drive go-to-work business in the agricultural sector, handling data entry, information management, high turnover, and client communication through VMS program managersParticipated in the onboarding process by assisting with client materials such as alternative work schedule forms, information release waivers, and pre-employment paperworkConducted new hire orientation on site, teaching contractors how to access paystubs, benefits, and more

Los Angeles Metropolitan Area

Conducted regular inspections of all properties to identify and address issues in a timely manner, flexing between multiple properties and adapting to each oneCollaborated with internal staff and vendors to ensure that all work was completed efficiently and safely Managed delinquent accounts, collections, and eviction processes in accordance with company policiesInvestigated and resolved tenant complaints including maintenance, burglaries, and property damageDeveloped and preserved relationships with tenants, vendors, and other stakeholdersEstablished and maintained efficient office procedures and processesMaintained confidential documents and rental leases with local regulations and lawsSold units to walk in customers, learning about their needs to recommend the best fit

Simi Valley, California, United States

Greeted customers as they entered, creating a warm and welcoming environmentOperated cash register, credit card machine, and other electronic equipment accurately and efficientlyAnticipated and responded to customer needs and complaints in a timely manner, resulting in increased customer satisfactionMonitored inventory levels to ensure product availability and accuracy of inventory recordsMix drinks and adjust recipes to customer preferences to create delicious cocktails and mocktailsMonitored guests' alcohol consumption and followed responsible alcohol service protocolsExceeded customer service expectations by providing friendly and courteous service to all guests

Simi Valley, California, United States

Trained inexperienced staff members on proper coffee preparation and customer service techniquesUtilized point-of-sale (POS) system to accurately process customer paymentsDemonstrated a strong work ethic, resulting in consistent high-quality products and servicesOperated the order taking system accurately and efficiently, resulting in fewer mistakes and customer complaintsAdapted to different customer needs and preferences, resulting in increased customer satisfactionOperated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness

Calabasas, California, United States

Trained inexperienced staff members on proper coffee preparation and customer service techniquesLed a team of twelve, supervising daily operation by delegating tasks to play to employee strengthsConducted daily meetings to communicate updates, discuss performance, and address challengesResolved customer complaints and issues in a timely and professional mannerAssisted with scheduling and managed labor costs to optimize staffing levels during shiftsCollaborated with management to implement new initiatives and promote a positive work environment

Los Angeles County, California, United States

Greeted and assisted visitors, providing a welcoming and professional environmentAnswered and screened telephone calls and emails, directing them to the appropriate departmentMaintained up-to-date database and records of contact information for both internal and external partiesOrganized and managed multiple calendars, prioritizing and responding to email and scheduling meetingsEducating client on various policy features and coverage levels, assisting them to make informed decisions