- Represented CDTA at zero-emission bus (ZEB) conferences and with ZEB technology solution vendors.- Wrote and implemented SQL reports for the paratransit team to improve operational efficiency and reporting accuracy.- Compiled data to produce the monthly board performance report and provide insights on trends.- Performed data analysis and provided insights on metrics such as fixed system ridership, FLEX ridership, and missed trips.- Managed the implementation of a daily electric bus scheduling tool for Maintenance.- Assisted with editing and compiling documents for grant applications.- Wrote CDTA's ZEB fleet transition plan submitted with the FY22 FTA Low- or No-Emission Vehicle grant application and the first Climate Action Plan submitted to the FTA Sustainable Transit for a Healthy Planet Challenge.

- Performed data analysis with existing paratransit data and made recommendations for future data collection.- Created an Access database to house and display paratransit data.- Researched and recommended a process for creating project business cases to justify projects for stakeholders.- Researched and wrote project proposals for a social equity grant opportunity.- Presented project progress and findings to the Capital Plan team at the internship’s end.

- Advised entrepreneurs and small business owners on various small business-related topics.- Developed business plans and cash flow projections with clients.- Liaised with financial institutions and non-traditional lenders on behalf of clients who sought funding.- Assisted clients in securing over $1.5M in funding.- Supported clients in navigating COVID restrictions and support programs (PPP, EIDL, etc.).

- Managed 5 to 10 projects simultaneously with teams of 2-25 through the full life cycle to analyze, design, and implement system/process changes.- Evaluated existing systems and processes to provide recommendations for improvement and automation opportunities.- Created and managed project documentation including scope, project plan, and communication documents.- Wrote and presented phase-end documentation to memorialize the key decisions made during the phase.- Administered the sales and contact management system.

- Selected for a year-long rotational program that featured five to ten week stints in areas including Retail Banking, Audit, Compliance, Operations, Digital Banking, Call Center, Retail Collections, Business Banking, Consumer Lending, Credit Support, and Wealth.- Managed the feasibility phase of a project to reduce returned mail.

- Assisted in assembling the new curriculum for financial planners and organized materials, events, sessions, etc. in the LMS.- Created interactive course modules out of PowerPoint slideshows.