Emily Low Email & Phone Number

Seattle, WA, US

Chicago, Illinois, US

Seattle, WA, US

- Developed new initiative to drive further growth for the $XB cross-border business in North America- Product & Tech team

Singapore, Singapore, SG

• Circles is a telecom SaaS company backed by Warburg Pincus, Sequoia and Founders Fund.
• Led 2-member team to drive strategic planning across 9 departments and 5 markets in Asia Pacific (e.g. budgeting, OKRs, strategy reviews)
• Developed path-to-profitability and restructuring plans to achieve $XM savings in the Consumer Business group
• Ran CEO business updates and senior leadership meetings to drive alignment & improve cross-functional collaboration

Shanghai, Shanghai, CN

• Health-tech joint venture founded by 3 of Asia's biggest tech giants -- Ping An (HKG: 1833), Softbank and Grab (NASDAQ: GRAB). Promoted from Product to Chief of Staff in less than 1 year; held both roles.
• Led US$45 million fundraise from major conglomerates and PE firm in Southeast Asia
• Created 3-year financial projections and go-to-market strategy for Thailand’s 1st nursing clinic to serve 3.6M users in Bangkok
• Guided 34-person medical & business teams in planning a telehealth patient referral program with Thailand’s Social Security Office to deliver 15% cost savings
• Created product & analytics strategy that consisted of 15 case studies, new product metrics and an action plan across 6 departments to increase customer retention and lifetime value

Shanghai, Shanghai, CN

• Working with 25+ engineers in Shanghai, I singlehandedly oversaw 4 frontend and backend e-commerce systems used by 400M+ users in China. These include: the consumer app, Seller Centre, Operations Center and Open.
• B2B SaaS: Rebuilt a 5-module B2B insurance system, API workflows and data structures from scratch. Improved insurance linking by 6x and reduced data conflicts by up to 488%
• Logistics: Cut annual delivery burn by US$XXX,000 and support tickets by >50% by building a delivery system with logistics API integrations
• Merchant Experience: Saved >100 hours per month and increased order fulfillment to >XX% by enhancing merchant tools and improving APIs
• Experiments: Designed a new medication fulfillment service in Indonesia that increased average order value by 44% and conversion rates by 87%
• Search: Increased clickthrough rate of search results by ~10pp and Add to Cart rates by ~2x by revamping the product search process and ranking algorithm

• Led 16 volunteers to create a social media campaign for a Cabinet Minister during Singapore's 2020 General Election, successfully winning 71% of votes.
• Achieved 78% Share of Voice despite $0 marketing spend -- ranking #1 nationwide among all 14 Single Member Constituencies in Singapore, and above party average of 47%
• Created REITs playbook + personal library of notes on investing, foreign affairs and product, etc (2,331 pages and counting;)

Singapore, Singapore, SG

• Pillpresso is an award-winning digital health startup. Our aims are tri-fold: to improve medication compliance, build a unified medication network from hospital to home, and alleviate the global nursing shortage.As.
• Built an enterprise-grade B2B & B2C digital health system consisting of 4 platforms: iOS / Android app, Hardware, Clinician Dashboard, and an Enterprise Account Management Portal
• Developed 25 APIs to sync data between the app, hardware and server
• Designed Phase 1 & 2 clinical trials involving ~100 patients in Singapore's leading 2,000-bed hospital, across 2 different trial sites- Rated 9.4/10 by users- Improved medication adherence from 75% to 93%- Achieved.
• Crafted a cybersecurity plan that cost 92% less and incorporated industry leading standards, e.g. ISO27001, HIPAA, Vendor Security Alliance. Received government approval in just 1 session
• Managed 13 suppliers across 7 cities in China, Taiwan and India to develop a system that cost 85% less-------AWARDS:

Singapore, Singapore, SG

• Lazada is Southeast Asia's leading e-commerce company. Acquired by Alibaba for US$4 billion, in their largest transaction outside China.As the youngest manager leading a major category, I was responsible for growing.
• Grew the category to #1 in Singapore in just 4 months -- the first time in 2 years since 2014 launch
• Achieved 122% yearly sales growth -- 3x the regional average -- and increased contribution to country sales by 5pp
• Top regional performer for 11.11, Southeast Asia's largest e-commerce festival- Exceeded targets by 103% vs regional average of 53%- Grew from the smallest to #3 in sales out of 6 markets
• Led 4 Key Account Managers in driving sales growth and creating Joint Business Plans with global brands (e.g. Philips, Nescafe Dolce Gusto)
• Increased traffic by 132% and conversion rates by 1.85x via campaign planning, SEO/SEM optimisation, marketing channel analysis and UX redesign based on Google Ads & Analytics

Singapore, Singapore, SG

• Reported to CEO & COO; chosen to lead 12 members to launch the 0% Interest Installment Plan that would contribute to >30% of sales
• Designed finance reconciliation, refunds workflows and customer support materials to integrate with Southeast Asia's 2 largest banks. Completed project 14% earlier than target date

Singapore, SG

• EDB is Singapore’s leading government agency that oversees key industries worth 40% of GDP. Our goal is to enhance Singapore as a global hub for business, innovation and talent. -----
• Attracted $192M of investments and created 120 skilled jobs by engaging CEOs and global execs of Fortune 500 companies (e.g. Nestlé, PepsiCo, Mondelēz, Coca-Cola, Diageo)
• Closed PepsiCo's 1st investment in a $93M concentrate manufacturing plant that would serve >1 billion people in 20 Asia Pacific markets
• Lead negotiator of an incentive package with Asia's leading non-profit to invest in R&D and regulatory activities
• Led 2 teammates to formulate a 5-year strategy to strengthen Singapore as the Asia Pacific hub for Food & Nutrition
• EDB Dragon Boat Captain: Led 10 team members in a dragonboat competition with 64 government agencies

Paris, FR

• Conceptualised an Instagram video campaign for a new product launch, which aimed to increase followers by 10% (a 1st for the brand and in the luxury cosmetics industry)
• Designed a CRM plan to achieve 15% increase in new members and 8% increase in retention in 1 year
• Awarded A+ (Top 3%) and received excellent review from brand manager on unique insights

Paris, FR

• Recognised by ASEAN-India Luxe GM. Only 1 among 10 endorsed for stint in global HQ. Responsible for Biotherm and Lancôme, L'Oreal's biggest luxury brand
• Initiated change in creative agency for a long-term project worth ~$20,000/year within 1st 2 months of the job. Led to 22% cost savings and 2 weeks' reduction in turnaround time.
• Spearheaded the design and creation of 48 beauty sets across 7 countries that contributed >10% of regional sales, by collaborating with 8 cross-functional teams and vendors.
• Analysed sales ROI and execution quality of Lancôme’s outpost events across Southeast Asia & India. Work was presented to top management at international meetings in Paris.

San Jose, California, US

• Declined a summer internship offer in Shell's Sales & Marketing team to understand FP&A
• Enhanced dynamic Excel dashboard for senior management to analyse >US$300 million of sales in Asia Pacific & Japan
• Supported managers in analysing sales of low-performing product lines

• Built capital budgeting model for a US$138 million "Impression Series - Encore Melaka" production by the Co-Director of the 2008 Beijing Olympic Games Ceremony
• Responsible for research on Malacca's history for story backdrop. Presented project proposal to private investors and Chinese mayor
• Offered internship in China to conduct feasibility study and work with 3 world-renowned directors behind China's iconic Impression series (Zhang Yimou, Wang Chaoge, Fan Yue)

Dublin 2, IE

• 1 of Top 10 NUS students selected to participate in exclusive competition and be mentored in Customer Relationship Management
• Won 1st place for critical analysis of digital media usage in the luxury industry

Master Of Business Administration - Mba

Bachelor Of Business Administration (Honours), Marketing With Minor In Economics

International Baccalaureate Diploma Programme (Ibdp)

High School Diploma