Emily Hering Email & Phone Number

Sacramento, California, United States

Guaranteed Income and Domestic Violence Initiatives

The California Work Opportunity and Responsibility to Kids (CalWORKs) program provides cash assistance, employment services and supportive services to needy families as they work their way toward self-sufficiency. As a CalWORKs Engagement Bureau AGPA, duties include independent provision of complex policy instruction, program technical assistance, and program oversight of the CalWORKs Welfare-to-Work (WTW) program to assigned county welfare departments. Presently the subject matter expert (SME) for Expanded Subsidized Employment (ESE), Family Stabilization, and Family Reunification. Currently co-facilitator of the Reunification Subgroup for the joint CalWORKs/Child Welfare Services Workgroup (i.e., Linkages 2.0) which includes CDSS, Counties, CWDA and CFPIC. Certified as a designated accessibility representative (DAR) for the Engagement Bureau so as to ensure public, internal, or any other work product developed within the bureau comply with AB 434 accessibility standards. This task required participation in a department-wide ongoing effort to remediate all public facing programmatic documents and information. With my leadership, this effort for the Engagement Bureau was completed in-full and on-time. Conduct periodic analysis of various senate and assembly bills as assigned during the legislative season. Previous SME for the WIOA, mental health/substance abuse (MH/SA), as well as domestic abuse (DA). Created the CalWORKs Welfare-To-Work Domestic Abuse Resources Guide to share resources with counties and DA victims during the Covid-19 pandemic and beyond.

Sacramento

The California Work Opportunity and Responsibility to Kids (CalWORKs) program provides cash assistance and supportive services to needy families as they work their way toward self-sufficiency. Engagement Bureau SSA duties include provision of policy instruction, program technical assistance, and program oversight of the CalWORKs program to county welfare departments.

Rancho Cordova, California, United States

advisor within the Third-Party Administration (TPA) division’s customer and billing operations as a temporary employee during open enrollment season. Ensure accounts reconciliation at a level consistent with financial controls, guarantee first call resolution, and deliver world class service. Act as a primary point of contact for routine and complex telephone or written inquiries from internal and external customers and business partners regarding TPA billing and collections. Solve billing disputes and payment issues through analysis and review of information and provide alternate solutions. Collaborate with business partners to address moderate to complex customer issues and recommend adjustments, write-offs and refunds on accounts while ensuring suitable documentation. Identify and document sources of variance, and work with business partners, customers and brokers to determine resolutions. Prepare timely and accurate billing and reconciliation reports as required. Knowledgeable in MS Office Suite and Adobe products, and use of Passport, SAP, and SalesForce software.

Sacramento, California Area

Mcclellan, Ca

Folsom, Ca

Harbor City, Ca

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Business Administration Minor magna cum laude

Associate Of Science (A.S.), Biotechnology