Emily Keller Email & Phone Number

Sunnyvale, Ca, Us

Leading the unified Enterprise Customer Success teams across the US and Talent Solutions (Large Enterprise to Mid-Market) Canada, ensuring clients fully leverage LinkedIn’s Talent Solutions (formerly Hiring and Learning products). Responsible for driving success for 6,500 customers and overseeing $725M in revenue. • Built and scaled a high-performing team, hiring 30% of new members, including 4 leaders, in the first 4 months (2022). • Strategically manage and grow LinkedIn’s Talent Solutions customer base across North America.

Sunnyvale, Ca, Us

Led the communications strategy for Women@LinkedIn's North America team, representing over 1,000 employees. Developed a cohesive branding and content strategy, driving internal engagement and supporting global initiatives.• Designed and launched the group’s website, newsletter, and social media.• Collaborated on global events such as International Women's Month.

Sunnyvale, Ca, Us

Oversaw Customer Success teams supporting $250M in revenue, covering key market segments like non-profit, SMB, and government. Teams were distributed across San Francisco, New York, Chicago, Omaha, DC, and Canada. • Unified five diverse teams with a clear vision and common goals, achieving 100% employee retention in the first year. • Led process improvements, including tiering models for SMB, which scaled across North America. • Sponsored and co-led the CSO NAMER Summit, delivering an NPS of 86 from 180 participants.

Roseland, New Jersey, Us

Led global service teams across strategic locations (India, Philippines, Romania) to execute ADP’s operational plans, ensuring scalability and alignment with ADP’s brand while expanding its global footprint. Oversaw international operations to support EMEA sales and improve service quality. • Scaled the Romania office from 100 to 500 employees in 2 years, establishing a Center of Excellence for the European market. • Increased NPS from -30 to +45 by streamlining communication and implementing service metrics across global offices. • Developed client experience programs for seamless workflow transitions between European offices and Romania.

Roseland, New Jersey, Us

Promoted to lead the development and deployment of ADP’s flagship WorkforceNow service model across the US and international locations. Collaborated with cross-functional teams to deliver a consistent and high-quality client experience. • Implemented WorkforceNow Service across US/global locations, enhancing client and employee engagement. • Designed and deployed a streamlined service model across all US locations, improving operational performance and client satisfaction. • Increased associate engagement by 25% through new engagement programs

Roseland, New Jersey, Us

Oversaw a cross-functional service organization supporting 16,000 clients across the Northwest (worth $229M in revenue). Led service center teams in achieving high service levels and reducing case volume while enhancing client and associate retention. • Merged two large service centers to form the Northwest Service Center, leading process standardization. • Managed 646,100 calls with 72% service level, reducing open cases by 36% and improving client quality scores. • Increased service team size by 33%, maintaining 80% retention and achieving top client retention for 7 years.

Roseland, New Jersey, Us

Led a service organization of 90 associates, supporting 9,000 clients and $125M in revenue. Managed departmental budgets and oversaw high-volume call centers, achieving industry-leading client and associate retention rates.• Drove service center improvements, achieving top associate retention and reducing open cases by 53%.• Expanded the team by 30 associates while maintaining high engagement scores and client satisfaction.• Led process improvement initiatives for ADP’s Organization of the Future, implementing changes across 17 regions.

Roseland, New Jersey, Us

Managed diverse service teams, including Customer Service, Technical Support, Tax Specialists, and 2nd Tier Support. Developed leadership skills while driving project management and process improvement across multiple service lines.

Education record

Education record