Emily Maclean Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Burlington, Ontario, Canada

• Process, track and fulfill order payment by managing software, including NetSuite, Shopify, Microsoft Office, and Nulogy• Lead a variety of special projects, including onboarding the team to new CRM software and developing new sustainable vendor relationships, such as for employee uniforms• Support coordination of company-wide events, including employee appreciation and community service trips• Update the team on current product knowledge and upcoming product releases• Manage inventory counts via NetSuite• Manage Vendor and Customer invoicing, billing, and receipts• Partner with the Finance Director on day to day operations• Help customers by phone with online orders

Burlington, Ontario, Canada

• Ensure incoming leads and calls are directed to appropriate team members• Develop and maintain professional relationships and communications with all staff• Provide support to sales staff, assist with customer requests• Help customers by phone with online orders• Assist with special projects and administrative activities• Greet guests in a professional and courteous manner• Implement and maintain all COVID-19 policies and protocols

Vaughan, Ontario, Canada

• Managed inventory and stock which streamlined day to day operations and helped track sales• Directed merchandising changes to help increase sales and showcase Squish products in a way that helped drive traffic to the kiosk• Coordinated with neighbouring retailers to organize mall-wide customer events• Balanced weekly work schedules with Store Manager• Orchestrated bi-weekly inventory counts to help ensure that the proper amount of inventory was available• Ensured monthly public relations budget was maintained• Responsible for all staffing, including but not limited to interviewing, hiring, training, employee growth plans and supervision• Participated in monthly Assistant Manager calls with the District Manager contributing new ideas for the business and learned about upcoming events and product launches• Ensured supply orders were completed in a timely manner• Excelled at selling customers on a variety of Squish products while maintaining the customer service level the company prides itself on

Toronto, Canada Area

• Advised customers on a variety of Saje products to address their wellness needs and increased consumer confidence in the quality of the products• Coordinated outreach events, including VIP Experience for Oxford• Greeted customers and responded readily to their inquiries which enhanced customer satisfaction and fostered stronger relationships• Participated in quarterly growth planning• Managed inventory and stock to streamline day-to-day operations and track sales• Help manage visual presentation to drive consumer traffic

Toronto, Canada Area

• Assisted in business administration and worked collaboratively with staff to increase efficiency in scheduling, planning, and organizing events• Developed marketing strategies demonstrated by a strong social media presence that aimed to attract stakeholders and investors• Delegated tasks that produced streamlined operations for increased productivity• Created and developed a template generating significantly improved marketing promotions and community outreach• Drafted a proposal to assist with analytics intended to serve as a framework for the organization to meet its goals

Toronto, Canada Area

• Assisted with cash registry and monitored financial accounts• Demonstrated high-level customer service which strengthened consumer confidence• Completed stock in record time and this improved efficiency in operations and established an inventory of products and sales