Emily Maddock Khan Email & Phone Number

Nottingham, Gb

Nottingham, Nottinghamshire, United Kingdom

Strategic and operational oversight of the quality of the entire student journey from arrival in the UK to progression from the College to the University and beyond. Responsible for all Student Services and Support, Registry functions and business support.This includes managing the professional support team that provides Student Services, student events and engagement, welfare, safeguarding, academic services, Student Visa/UKVI compliance, legal compliance, social media and EDI. The College’s Designated Safeguarding Lead (DSL), responsible for supporting students with additional needs, learning differences, SEND students, and disabled and neurodivergent students. Specific responsibilities for stakeholder and partner relationship management. Ensure that Academic Services support both students and staff with effective management of timetables, results and transcripts, academic regulations, and reporting; and that student progression to university is efficient and effective.Part of the Embedding EDI into the curriculum working group, embedding equity of race, gender, sexuality, SEND and disability. Founder and Chair of Kaplan's first LGBTQIA+ staff network. Member of Kaplan International Pathways' EDI Steering Group.

Derby, United Kingdom

Working closely with the PVC Dean, the College Leadership team and professional support business partners, I had the primary responsibility of influencing and steering College based activity to achieve University and College based targets around student experience, compliance, and management control. I managed the College Registry team, ensuring key objectives were met, compliance and governance were secured, and student experience was enhanced through close working with the Deputy Dean/Course Directors. I was responsible for;• Ensuring that relevant data, processes and documentation were optimised for the efficiency and effectiveness of student performance. • Ensuring that the College was compliant with both internal University policies and procedures and external regulatory requirements, and that any audits were managed to a positive outcome. • Working across Colleges to design, develop and deliver an integrated set of processes, interventions, measures and communications to support student retention, engagement and achievement.• Ensuring best practice was intrinsic in all working practices. • Providing advice and support to the College Senior Leadership Team on key issues including; policies, regulations and procedures.• Taking a lead role in the recruitment, deployment and development of staff ensuring efficiency, flexibility and effectiveness of resource impact. • Driving a high performance culture, whilst managing within budget limits to secure target outcomes.I was a member of the Race Equality Group, the Equality and Diversity Committee, and the LGBT+ ALIES group.

Newcastle Upon Tyne, United Kingdom

As a senior member of the professional support team, I managed and ensured the efficient and effective operation of the International Admissions Team, providing customer-focused support for the processing of Post Graduate Research applications and the admission of students (UK, EU and international). I supported all four University Faculties by coordinating and contributing to the provision of professional expertise and support, ensuring that the service provided high levels of stakeholder satisfaction. I provided training for administrative and regional office staff on all aspects of systems and processes pertaining to admissions and enrolment to ensure that UKVI compliance was embedded in admissions processes. This training included but was not limited to; the evaluation of applicants’ eligibility for a Tier 4 (General) Student visa, Confirmation of Acceptance (CAS) issuance, the assessment of applications, and evaluating qualifications. I also delivered training and briefings to academic staff regarding a large scale project I managed, the RDF (Researcher Development Framework) PhD studentships. I devised new electronic working systems, including creating three new SharePoint sites for cross-function collaboration. I ensured the accuracy of all data, developed and implemented processes underpinning data quality, and I provided information and statistics on relevant activity to stakeholders through reports, comparative summaries and briefings. I completed the University’s Management Programme in June 2016, gaining an enhanced awareness of behaviour and style, an increased ability to identify and implement effective change, and a stronger and more effective peer network.

Newcastle Upon Tyne, United Kingdom

Working in line with Home Office policy I was responsible for overseeing the admissions and enrolment process for International applicants. I line managed a team of Admissions Officers and advised on specific course information and complex immigration rules. I oversaw the processing of applications to strict deadlines whilst ensuring compliance with Highly Trusted Sponsor duties and Tier 4 policy. It was my duty to carry out frequent audits and to ensure service standard and external targets were met. I regularly used EBS, NARIC and UKCISA, and worked closely with our International Development team to establish links with agents across the globe.

Newcastle Upon Tyne, United Kingdom

Processed applications, issued offer letters, maintained accurate records and provided reports. Liaised with regional offices in China, Vietnam, Thailand, Malaysia and India, and with University agents across the globe. Requested and purchased CAS numbers from UK Border Agency via SMS, maintained accurate records on SMS reporting including withdrawal of CAS and adding of sponsor notes. Imported and exported SMS files to SITS. Ensured students met UKBA Tier 4 Visa requirements and ensured University carried out Highly Trusted Sponsor duties. Applied and maintained University procedures in accordance with UKBA regulations, Tier 4 Compliance, and Data Protection. Verified qualifications including certificates, transcripts and SELT tests such as IELTS, Pearsons and TOEFL. Assisted with international student enrolment.

Sole lecturer of AS and A2 Communication and Culture. AQA specification included modules on Verbal and Non-verbal Communication, and Critical Social Theory including Marxism and Post-Colonialism.

Newcastle Upon Tyne, United Kingdom

UK & EU Admissions for The School of Arts of Social Science, The Design School and The School of Life Sciences. Liaised with UCAS and both UK and international educational institutions. Worked with SITS, e:Vision and Weblink as well as the Microsoft Office package, processed university applications.Worked closely with the Return to Learning and Access Guidance teams, and internal services and departments such as Student Support and Wellbeing, and International Admissions. Gave advice and guidance to both current and potential students, as well as parents, schools and colleges.

Usworth Xi Form, Washington

I taught on the AS and A2 Media Studies, and the A2 Film Studies programmes as part of my PGCE PCET course; my classes ranged from 3-20 students. I was observed and assessed by internal Sunderland College mentors and by University of Sunderland programme mentors by Ofsted standards and I achieved three marks of ‘1- Outstanding’ and three of ‘2- Good.'

Sunderland, United Kingdom

Supported teaching on the MA Film & Cultural Studies and MA Media & Cultural Studies programmes as well as providing additional classes to international students.

Middlesbrough

Taught on the BA (Hons) Media programme.

Newcastle Upon Tyne, United Kingdom

UK & EU Admissions for The School of Health, Education and Community Studies. Worked with SITS and CRB databases, processed university applications and GTC Suitability Declaration applications. Attended Open Days on campus, and was selected to travel to Education Fairs in Latvia and Lithuania to represent the University, encourage students to study at Northumbria, and to provide detailed information to potential applicants and education institutions, all requiring impeccable communication skills. Conference delegate at Supporting Professionalism in Admissions (SPA).

Newcastle Upon Tyne, United Kingdom

Managed the Front of House and Box Office of the historic cinema, including the management of cinema assistants and other Box Office staff. Rotas, stock checks, merchandise ordering, health and safety policy, ticket sales, general administration, processing course applications and producing displays for the cinema’s plasma display. Took bookings for the Education and Outreach Department's courses including A-Levels, one day workshops, weekly courses, and courses accredited by the University of Sunderland. Worked with live data regarding film sales to feed back to PictureHouse each evening, used Microsoft Office package for various tasks including internal memos and meetings, and emailing customers. Used DataBox programme for ticket sales and updating and maintaining film database and setting up special events and film festivals. Ensured customer and special guest satisfaction with excellent customer service and communication skills.

Dba, Higher Education Management

Pgcert, Higher Education Administration, Management And Leadership, Commendation

Pgcert, Business And Management - Business Analytics

Financial Decision Making: Merit Statistics for Business: Distinction Data Management, Modelling and Design: Merit

Award In Professional Marketing, Marketing, Distinction

Pgce Pcet, Post Compulsory Education And Training (Post-16)

Specialist subjects: Film, Media, English/literacy and Cultural Studies.

Ma, Film And Cultural Studies

My dissertation was titled 'The Velvet Revolution, The Berlin Wall and Redrawing Borders: National Identity in Post-Communist Eastern.

Ba (Hons), English And Film Studies

Activities and Societies: I was student representative for my course. My disseration was titled, 'Psychoanalysis and Heterosexual Romance.