Emily Baker Email & Phone Number

North Vancouver

Inspect a variety of residential properties and determine an estimate of current market value in compliance with the reporting requirements of the Canadian Uniform Standards of Professional Appraisal Practice.• Manages up to 50 appraisal assignments per month in accordance with AIC policies and regulations, which generated $145,000 in revenue for the company in 2022.• Coordinates with the public, lenders, Appraisal Management Companies (AMCs), and mortgage brokers on a daily basis via online AMC portals, e-mail, phone, and in person to complete reports under strict deadlines.• Uses multiple computer programs such as MLS, CRAL, Ring Central, and Anow to perform daily tasks such as completing appraisal reports and communicating with the office team, lenders, AMCs, and mortgage brokers. • Attends and completes AIC courses and webinars to develop and maintain a comprehensive understanding of the real estate industry in Greater Vancouver. • Demonstrates strong analytical skills by thoroughly inspecting residential properties, researching comparables sales on MLS, and determining an opinion of value based on all the data collected.• Maintains the confidentiality of clients and works with minimal supervision.

New Westminster, British Columbia, Canada

Assisted the crew leader in running an efficient and well-organized operation, ensuring that all field work was completed according to procedures, on schedule and in a cost effective manner.• Assisted in facilitating a two-day training session and effectively managed a team of 10 enumerators.• Performed administrative duties such as preparing meeting agendas, taking minutes, communicating with team members via phone and e-mail, and distributing Census materials to the team.• Reviewed over 100 Census surveys to ensure accuracy and completion.

Vancouver, British Columbia, Canada

Supported manager in developing trade relationships and delivering strategic marketing campaigns in the Americas, Europe, and South Pacific. Responsibilities included developing itineraries, processing leads and referrals, managing client profiles and inquiries, delivering destination development training, and handling administrative tasks for the department.• Efficiently prioritized a variety of responsibilities in a fast-paced office environment as a team and alone.• Fulfilled administrative tasks such as sending collateral, processing referrals, arranging passes, updating budgets, preparing reports, and managing promotional items.• Maintained relationships with partners and clients from various countries by communicating accurate information in a timely manner while providing excellent customer service.• Utilized computer programs such as Simpleview (CRM) to manage client profiles and send service requests.• Assisted managers with sales missions and tradeshows by building presentations and supporting documents, ordering and shipping materials, assisting with inquiries, and following up with clients on their behalf.• Organized over 20 detailed trip itineraries per year and hosted groups of up to 35 people in Vancouver.• Planned and delivered monthly webinars and in-person presentations on Vancouver for 5 to 200 listeners.• Contributed to a positive workplace culture by coordinating team activities as part of the social committee.Attended industry events like Tourism Vancouver Open House, Member events, Explore BC, and BCTIC.• Attended Virtuoso Travel Week to train over 200 travel advisors and facilitate 100 meetings with advisors.ABOUT TOURISM VANCOUVER:Tourism Vancouver is a destination marketing organization and business association representing approximately 1,000 members in tourism and related industries/activities. Their purpose is to effectively market Metro Vancouver as a destination for leisure, meeting and event travelers.

Vancouver

Worked as a team to create memorable experiences for travelers visiting Vancouver, and promote local businesses. Responsibilities included arranging travel plans, selling tickets to local attractions and events, handling a wide range of inquiries, managing a large volume of customers, and fulfilling administrative tasks for other departments.• Communicated personably with worldwide visitors, effectively interpreted their needs, and delivered accurate information in response to their requests and inquiries by phone, mail, e-mail, social media, and in person.• Utilized time management and organizational skills when assisting reception with administrative duties such as answering and directing calls, sorting mail, arranging package pick-ups, e-mailing staff, and greeting visitors.• Coordinated 10 educational activities for volunteers and staff, corresponding directly with local businesses.• Created a detailed lesson plan and effectively led a one-hour destination training session for 15 volunteers.• Processed referrals and collateral orders, followed up with clients, assembled Experience Passes, and updated client profiles on Simpleview (CRM).• Promoted over 200 products and merchandise, including attractions, tours, events, and accommodation.• Arranged reservations for visitor groups and facilitated transactions of up to $5000 in tickets per day.• Recipient of the Summer Superstar Award in 2014 for proficiency in product knowledge, teamwork, sales, customer service, and after-hours participation at work functions.ABOUT TOURISM VANCOUVER:Tourism Vancouver is a destination marketing organization and business association representing approximately 1,000 members in tourism and related industries/activities. Their purpose is to effectively market Metro Vancouver as a destination for leisure, meeting and event travelers. Their goals are to attract visitors to the region, encourage them to stay longer and ensure they return.

North Vancouver

Served specialty drinks and pastries to hundreds of customers daily while providing excellent customer service at one of Vancouver's busiest and most popular attractions.• Performed cash transactions while efficiently preparing specialty coffee drinks, serving pastries, and maintaining friendly conversations with over 100 customers for up to eight hours.• Provided excellent customer service skills by actively listening to visitor inquiries and complaints, and immediately responding to the situation at hand.• Maintained an organized and presentable work environment by adhering to food and beverage sanitation and safety regulations.

Bachelor Of Tourism Management, Faculty Of Global And Community Studies, Gpa 4.11

• Recipient of Dean's Award (2018) • Recipient of Tourism Industry Partners Scholarship (2017) • Achieved Dean’s List or Merit List for 11.

General Studies: English, Communications, German, Linguistics

Activities and Societies: SFU Choir

Real Estate Appraisal

Completed courses in Foundations of Real Estate Appraisal and Residential Construction • Final Grade: A

Diplôme D'Études En Langue Française (Delf B2)

Challenged the DELF B2 exam to validate my level of competency in the French language. B2 is an advanced level, where one is able.