- Oversee the operations and financial reporting of the Humana Foundation, including responsibility for an annual audit and management of a multi-million dollar budget.- Lead all aspects of the Foundation's associate programming including the Humana Foundation scholarship program, associate matching gifts and volunteer grants.- Led enterprise implementation of Humana's first Dollars for Doers program, awarding employees funds to donate to nonprofits when tracking volunteer hours, resulting in a four-fold increase in annual volunteer grants awarded.- Lead an operations staff responsible for systems enhancements, programmatic reporting, accounting and communications support.

- Created strategy for and deployed social health access referral platforms (SHARP) in local markets and led the initial implementation of the enterprise social health referral solution, Humana Community Navigator, with findhelp.- Secured favorable rates with vendors for market deployment of health-related social needs pilots- Responsible for multimillion-dollar department budget- Led shared services team to ensure efficiency in project intake and workflow management

- Designed, developed and deployed population health-focused CME material to over 1,000 clinicians- Aligned market initiatives with corporate strategy to advance Humana's population health objectives- Created and implemented a community engagement strategy addressing local health outcomes- Led planning and agenda creation for community convening events, bringing together 100+ attendees

- Partnered with offshore B2B vendors to lead a million dollar, call to cards, process improvement project- Developed a database for management and tracking of vendor contracts- Identified potential vendors to gain efficiency and cost reduction in established B2B services and provided consultative guidance on contracting consistency

- Led project to move to online applications in Florida; 54% increase in sent to state applications- Imposed production measures on vendor resulting in a 94% decrease in cases worked after close- Implemented a callback project resulting in a 16% increase in application return

- Assisted patients with navigating the clinic system, including case management and service referral- Performed outreach in the homeless community to enroll more individuals into healthcare- Developed and led health education classes for indigent populations

- Created outreach materials for public distribution- Led presentations in the community on flu prevention - Organized a citywide clinician’s summit including obtaining CME credits- Planned and participated in mass vaccination clinics