Emily Mccandless Email & Phone Number

Charleston, Sc, Us

Charlottesville, Virginia, Us

Oversee business strategy and operations of multi-outlet property, driving business maturity and calculated growth. Build and cultivate teams by strengthening collaboration, trust, and understanding across departments, minimizing imbedded silos. Promote the advancement of regional hospitality market-sector through industry- leading trainings, educational programing, and exposure to advanced industry standards.

Boulder, Colorado, Us

The Sweater Cashmere Fund is the VC fund for everyone and the flagship fund for Sweater Ventures. The Sweater Cashmere Fund seeks to provide long-term capital appreciation through an actively managed portfolio of private, venture capital investments

Oversee communication and output of kitchen, beverage, and service driving continuity and seamless execution. Re-design and develop SOPs to ensure operational success, efficiency, and profitability. Lead teams through operations strategy, teaching best practices and tying understanding to business strategy

Chicago, Illinois, Us

Craft customer journey and implement strategic initiatives to drive profitability through customer retention, sales, and successful incident recovery. Produce and analyze operational & sales based KPI reporting to drive intentional improvement. Develop and execute strategic project management for multi-channel B2B division. • Delivered 22% decrease in CX support cases by optimizing customer experience through integrating operational silos, building bridges of communication, and strategic customer management while reducing costs by 40%• Broadened customer engagement through redevelopment of wholesale marketing and direct messaging outlets• Drove business development by facilitating the onboarding of 200+ new wholesale partners while cultivating relationships with established customers over all 5 regions and 6 channels

Glen Ellyn, Il, Us

Teach and mentor foundations of hospitality service operations and business sales development. Lead exposure to current industry trends, best practices and spark inspiration for next generation of professionals.

Yountville, Ca, Us

Promoted business development by cultivating relationships with current and prospective clients. Managed daily operations: production & order-fulfillment, purchasing, licensing renewal, utilities management. Contributed to collaborative branding and marketing strategies, e-commerce, and market exposure.• Restructured organization flow of operations to streamline logistical efficiency and increase productivity• Fostered client relationships for 86% retention rate & expansion of 13 new wholesale hospitality-based accounts during pandemic

Chicago, Il, Us

Liaised between the kitchen’s culinary vision and Midwestern based clientele. Orchestrated operations of interactive theatrical dining experience while managing a dining room of 52 guests and 4 team members. Drove business through direct-to-consumer sales of wine, food supplements, and merchandise.• Increase profitability by decreasing work hours and increasing cover count after identifying opportunities to rework reservations template• Elevated 15% of new menu courses through collaborating on staff education and training programs focusing on classical service & food preparations

Minneapolis, Minnesota, Us

• Directed daily business operations of profit driven, high volume restaurant • Constructed and implemented operational and organizational changes• Managed and developed team of 40 employees• Implemented and maintained restaurant’s online and social media presence

Yountville, Ca, Us

Executed daily operations of 3-Michelin starred restaurant with highly detail oriented, fast passed service. Crafted guest experiences through storytelling of farms and produce suppliers. “Air traffic control” point of communication & direction for all information throughout the restaurant. • Trained 75% of team members through concentrated education & mentorship, peer-to-peer coaching, and collaboration on developing training programs• Narrowed operational inefficiencies by increasing communication and trust between dining room and kitchen teams to increase nightly guest count capacity by 20%• Facilitated successful operations for large scale events: buyouts, off-sites, and open houses for over 200 guests

B.A., Hospitality Business

Certificate, Business Analytics

Specialization, International Business

Diploma