Emily Mccandless Email and Phone Number
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Hospitality leader with 15 years in mission-driven companies, crafting exceptional experiences. Demonstrated significant success in education & training, operations work-flow management, communications and building strategy. Driven to develop healthier, more robust, more sustainable businesses centered on connecting people.
Easton Porter Group
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General ManagerEaston Porter Group Oct 2023 - PresentCharlottesville, Virginia, UsOversee business strategy and operations of multi-outlet property, driving business maturity and calculated growth. Build and cultivate teams by strengthening collaboration, trust, and understanding across departments, minimizing imbedded silos. Promote the advancement of regional hospitality market-sector through industry- leading trainings, educational programing, and exposure to advanced industry standards.
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Founding MemberSweater Cashmere Fund Jun 2022 - PresentBoulder, Colorado, UsThe Sweater Cashmere Fund is the VC fund for everyone and the flagship fund for Sweater Ventures. The Sweater Cashmere Fund seeks to provide long-term capital appreciation through an actively managed portfolio of private, venture capital investments -
Food & Beverage/Hospitality ConsultantFreelance Oct 2021 - PresentOversee communication and output of kitchen, beverage, and service driving continuity and seamless execution. Re-design and develop SOPs to ensure operational success, efficiency, and profitability. Lead teams through operations strategy, teaching best practices and tying understanding to business strategy
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Sr. Customer Experience ManagerIntelligentsia Coffee Inc. Apr 2021 - Sep 2023Chicago, Illinois, UsCraft customer journey and implement strategic initiatives to drive profitability through customer retention, sales, and successful incident recovery. Produce and analyze operational & sales based KPI reporting to drive intentional improvement. Develop and execute strategic project management for multi-channel B2B division. • Delivered 22% decrease in CX support cases by optimizing customer experience through integrating operational silos, building bridges of communication, and strategic customer management while reducing costs by 40%• Broadened customer engagement through redevelopment of wholesale marketing and direct messaging outlets• Drove business development by facilitating the onboarding of 200+ new wholesale partners while cultivating relationships with established customers over all 5 regions and 6 channels -
Adjunct Professor - "Sales & Service"College Of Dupage Jan 2022 - May 2023Glen Ellyn, Il, UsTeach and mentor foundations of hospitality service operations and business sales development. Lead exposure to current industry trends, best practices and spark inspiration for next generation of professionals. -
Sales & Business Operations, Regiis Ova CaviarThomas Keller Restaurant Group Dec 2019 - May 2021Yountville, Ca, UsPromoted business development by cultivating relationships with current and prospective clients. Managed daily operations: production & order-fulfillment, purchasing, licensing renewal, utilities management. Contributed to collaborative branding and marketing strategies, e-commerce, and market exposure.• Restructured organization flow of operations to streamline logistical efficiency and increase productivity• Fostered client relationships for 86% retention rate & expansion of 13 new wholesale hospitality-based accounts during pandemic -
CaptainThe Alinea Group Apr 2018 - Nov 2019Chicago, Il, UsLiaised between the kitchen’s culinary vision and Midwestern based clientele. Orchestrated operations of interactive theatrical dining experience while managing a dining room of 52 guests and 4 team members. Drove business through direct-to-consumer sales of wine, food supplements, and merchandise.• Increase profitability by decreasing work hours and increasing cover count after identifying opportunities to rework reservations template• Elevated 15% of new menu courses through collaborating on staff education and training programs focusing on classical service & food preparations -
Assistant General ManagerSpoon & Stable Sep 2017 - Apr 2018Minneapolis, Minnesota, Us• Directed daily business operations of profit driven, high volume restaurant • Constructed and implemented operational and organizational changes• Managed and developed team of 40 employees• Implemented and maintained restaurant’s online and social media presence -
Captain, The French LaundryThomas Keller Restaurant Group May 2012 - Aug 2017Yountville, Ca, UsExecuted daily operations of 3-Michelin starred restaurant with highly detail oriented, fast passed service. Crafted guest experiences through storytelling of farms and produce suppliers. “Air traffic control” point of communication & direction for all information throughout the restaurant. • Trained 75% of team members through concentrated education & mentorship, peer-to-peer coaching, and collaboration on developing training programs• Narrowed operational inefficiencies by increasing communication and trust between dining room and kitchen teams to increase nightly guest count capacity by 20%• Facilitated successful operations for large scale events: buyouts, off-sites, and open houses for over 200 guests
Emily Mccandless Education Details
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Michigan State UniversityHospitality Business -
Harvard Business School OnlineBusiness Analytics
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Michigan State UniversityInternational Business
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Downers Grove North High SchoolDiploma
Frequently Asked Questions about Emily Mccandless
What company does Emily Mccandless work for?
Emily Mccandless works for Easton Porter Group
What is Emily Mccandless's role at the current company?
Emily Mccandless's current role is Leader in luxury hospitality and specialty food & beverage. Focused in people first businesses through mentoring and education..
What is Emily Mccandless's email address?
Emily Mccandless's email address is mc****@****msu.edu
What is Emily Mccandless's direct phone number?
Emily Mccandless's direct phone number is +163081*****
What schools did Emily Mccandless attend?
Emily Mccandless attended Michigan State University, Harvard Business School Online, Michigan State University, Downers Grove North High School.
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