Managing scheduling and workload for small team. Verification that work has been done up to company expectations.

Barista/FOH cafe at Bon Appétit Management Company

Point of Sale Customer service

I was assistant manager at this location for four years, another location was purchased and offred to the manger of 4332 at that time. The area supurvisor Robby Curry asked if I wanted that store? Then told me that I could have it. He and Terry Pippen then came and met with me a couple of weeks later to show me the numbers of all that needs to be kept under close watch. Terry then told me "congradulations" with a firm handshake. in my year of management. I have come to seriosly learn that you should document everything you do.ABSOLUTELY EVERYTHING!!!!

Customer Service

12+ months experience in business management. Scheduled 700 hours per 5 employeeswhile keeping expenditures within or under company budget. Electronically managed creditcard batches. Accurately prepared and made bank deposits daily. Excelled in robberydeterence by keeping cash to a minimum. Maximized company profitabilty by meeting monthlyaudits accurately based on more than $30,000 per month revenue. The most recent one waswithin $50. .Transmitted electronic orders for $1,000's of merchandise weekly.Reconciled electronic credit card batches.Effeciently reconciled ATM.Accurately entered payroll.Calmly difused angry customers by satisfying their needs while maintaining companypolicy.ASSISTANT MANAGER Following direction from manager to communicate with otheremployees what was expected.Sanitized fountain equipment, tables & benches,countertops, floors, & restrooms,resulting in customer loyalty.

Greeted customers cheerfully to maintain superb customer service.Developed a great repoir with customers and vendors alike creating a cascade of return

customer service, cleaning, balancing to zero.