Emily Michael, Mba Email & Phone Number

Albuquerque, New Mexico, United States

• I am a Project Manager who specializes in planning, managing, and executing projects related to marketing campaigns.
• Develop, implement, and track marketing programs such as email, social media, and digital campaigns.
• Work with external agencies and vendors to execute marketing programs.
• Manage and maintain the company’s various web properties (maintenances, page creation, reporting).
• Manage and maintain the company’s various digital marketing initiatives (email, landing pages, social media).
• Project manage various necessary creative projects (collateral, signage, brand development).

Albuquerque, New Mexico

• I am the founder and photographer of Emily Elle, a contemporary portraiture studio based in Albuquerque New Mexico. I oversee all business aspects and client interactions as the sole owner and operator. With over a.
• Photograph every client personally with warmth and enthusiasm. Strategize lighting, environment, and posing elements to create timeless portraits and family heirlooms.
• Make tailored recommendations on available products to meet clients' needs and expectations. Source high quality print, canvas, album, and heirloom product options from vetted labs.
• Maintain equipment and editing standards; calibrate monitors, streamline cataloguing and archiving practices, and actively learn new photographic techniques.
• Design and maintain website, online client photo galleries, and branding for customer communications. Develop branding with consistent visual identity for product catalogues, email templates, posing guides, and other.
• Implement brand strategy for Emily Elle: web growth, outreach, marketing, content design, and customer retention.

Albuquerque, New Mexico

• I serve as the Regional Marketing Manager for the Arizona and New Mexico markets. I have created close working relationships with local business, influencers, and real customers to leverage our Un-carrier brand.
• Translate national strategies into a relevant market-level approach currently in the Albuquerque Market, directly supporting multiple Market Directors and Retail Sales Managers, while identifying actionable local.
• Develop, drive, execute, and manage multi-brand strategies through relevant local and national channels to maximize competitive advantages and grow consideration. Tactics include out of home, print, radio, events.
• Collaborate closely with Sales teams to collectively plan and execute local events and sponsorships that support and drive traffic into stores. Develop turn-key events to support Sales teams quickly and efficiently.
• Manage high priority incremental marketing campaigns in national media and smaller non-media markets to drive audience strategy, brand metrics, acquisition and sales lifts through hyper-local tactics with relevant.
• Manage local radio remote program to drive traffic into stores and plus up opportunity with entertainment sponsorships. Identified key players in local audience to build collaborative and mutually beneficial.

Albuquerque, New Mexico

• I have proudly served as the council lead for the Women and Allies Network, allowing me to develop both myself and our frontline employees. I focus on providing my council leadership opportunities and finding unique.
• Leader of the Menaul Women and Allies Network, overseeing the local Women and Allies Network council. Responsible for strategizing, organizing, and executing events and educational communications to strengthen the.
• Lead and develop a talented team of council members who are passionate about WAN and DEI. Seek exposure and communication opportunities for council members to provide growth opportunities and prepare council members.
• Foster conversations around feminism and intersectionality in the workplace, making the core values of the Women and Allies Network accessible to a diverse audience of employees.
• Host panel events and workshops for frontline employees and senior leadership with the goal of empowering all women and allies to lead, grow, and use their voices, creating an equitable workplace for women.
• Partner across Employee Resource Groups to develop an intersectional framework for events and communications. Provide educational resources on a large scale to ensure all employees feel valued, seen, and heard, while.

Albuquerque, New Mexico

This internal program trained Care experts to become Regional Market Managers over a 6 month period, allowing for increased bandwidth to execute national programs at the local level with invaluable customer and in-market insight. I was selected as one of four participants from a national pool to participate in this pilot program, successfully concluding my.

Albuquerque, New Mexico

• Founder of PhenoMenaul Productions, an internal marketing team of creative professionals for the Albuquerque Menaul Customer Experience Center of T-Mobile. Our team houses the PhenoMenaul Podcast and produces internal.
• Specialize in design, photography, and photo editing, with extensive experience in Adobe Photoshop, InDesign, and Lightroom. Develop skillset in videography and video editing, with moderate experience using Adobe.
• Oversee team management and project assignment, timelines, and deliverables. Ensure all projects have an assigned team member, point of contact, and clear brief. Manage expectations of project requests by setting clear.
• Create clean, professional design materials, posters, decks, and collateral for various projects. Exceptionally skilled at transforming design, deck, and collateral rough drafts into clean, polished, and impactful.
• Design branding and visual identity concepts with a personal style that encompasses clean geometry and illustrated charm. Align all materials with existing brand guidelines and conceptual language.
• Organize site photo sessions to update photo database of site with over 800 employees. Batch edit employee photos including basic color adjustments, light retouching, and background removal.

Albuquerque, New Mexico

• Facilitate national training programs for frontline Team of Expert new hires, Closed Loop representatives, and newly promoted Tech Experts. Mentor new hires to long-term career success beyond training period by.
• Support on-boarding for new employees to ensure success during transition to floor operations. Support readiness on-boarding of new associate trainers and ongoing development needs.
• Provide strategic planning and site support. Partner with multiple groups (cross-functional partners and organizational leaders) to provide training insights and recommendations to improve performance. Build.
• Demonstrate interpersonal skills to guide new hires in nurturing customer relationships and working with store employees to provide exceptional customer experience. Provide detailed training on de-escalation tactics.
• Deliver quick-turn trainings to tenured employees, leadership, and senior management on updated tools, systems, and processes, while demonstrating mastery and providing the WIIFM to ensure employee buy-in.
• Contribute to essential meetings designed to steer alignment to increase training performance. Develop high-quality, intuitive training decks, one-pagers, handouts, and recaps. Impact sales performance with training.

Albuquerque, New Mexico

• Support a base of customers while displaying true ownership of accounts and thoroughly resolve customer concerns by partnering across teams to identify solutions needed. Provide astounding customer service through.
• Partner with multiple lines of business to share best practices and analyze metrics in a profit and loss environment to exceed KPI goals. Support team sales goals through proactive customer offers to deepen customers'.
• Complete training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements. Responsible for.
• Deliver exceptional Un-Carrier service through expert handling of specialized requests via various customer communication channels.
• Act as project manager for customer solutions as needed. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate. Build rapport with customers.
• Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs, account health reviews, billing inquiries, and more.

Albuquerque, New Mexico

• Assist store representatives to complete customer transactions, navigate difficult policies, and provide back-end troubleshooting and account changes for customers.
• Operate in a fast-paced environment and exceed ambitious metrics for call time, long-term resolution, and quality.
• Provide unified experiences to in-store customers and resolve issues efficiently, helping store representatives "Find the Yes" and ensuring store representatives feel supported by resolution.
• Educate Mobile Experts on best practices and tools to find company policy and processes, creating informed and self-sufficient retail team members and reducing overall call volume.
• Provide floor support for direct team and partner with newly hired employees to recreate personal successes and become the highest performing team in nation.

Master Of Business Administration - Mba, Marketing

Graduated Feb 2021

Bachelor Of Fine Arts (B.F.A.), Art Studio - Photography

Graduated Cum Laude BFA in Art Studio, focusing in Fine Art Photography in December 2015 Photographic artist featured in the gallery show.