Oversaw more than 1,500 volunteers providing nearly 50,000 meals Organized more than 125 volunteer activities and tours Coordinated in-kind donations to support 300 residential program participantsRevamped CARITAS' special events calendar to focus on wellness-based fundraisersParticipated in the restructuring and hiring of an entire development team within a 2-month windowRepresented CARITAS regularly in the media and with our donor and volunteer communitiesOversaw all communications efforts, including the website, social media, and newsletters.

Collaborated with the Development team to create event promotions, marketing collateral, website content, social media, and email newsletters. Helped architect a communications strategy to advocate the needs of the community engagement effort.Designed and oversaw all volunteer management, gift processing and donor acknowledgment procedures. Maintained and enhanced volunteer policies, handbook, job descriptions, training materials and procedures that reflected best practices and agency policies.Represented CARITAS at local events and participates in public speaking events and media opportunities. Conducted building tours and volunteer orientation as needed.Maintained, grew and deepened current partnerships while developing new relationships with corporate and community groups. Developed effective relationships with board members, volunteers and program staff to support fundraising efforts.Managed Annual Fund Manager and Community Engagement Manager, working to ensure donor and volunteer prospects are identified, cultivated, and properly recorded in CRM. Implemented and oversaw a comprehensive volunteer recognition program.Oversaw execution of special events, including fundraisers, donor receptions, annual volunteer celebrations, and various smaller gatherings.Maintained high-level working knowledge of donor database and all software programs that interface with it, including Volunteer Local, GiveSmart, and Constant Contact. Forecast technology and reporting needs to support strategic planning, audits, and future goals of the organization. Revamped volunteer and in-kind donation program to meet changing organizational needs after move to new 150,000 sf facility. Researched and implemented new volunteer management software.

Manages and executes special events, including annual fundraisers and donor receptions. Serves as liaison to third parties hosting fundraisers benefiting CARITAS.Collaborates with development team on event promotion, marketing collateral, website content, social media, email and direct mail campaigns, and organizational communications. Attends board meetings and records minutes.Updated all gift processing and donor acknowledgment procedures to produce efficiencies between programs located in different physical locations. Collaborated with CFO to modernize workflow between development and accounting departments. Upgraded Donor Perfect database to allow for online auctions, integrated communications, and improved data analysis and reporting. Updated volunteer engagement software to promote integration with donor database.Produced internal communications for employee engagement committee tasked with managing change during transition to new facility combining most program staff. Served on internal wellness committee. Supervised Bonner Scholar from University of Richmond and Office Operations Coordinator.

Reporting to the CEO, managed foundation team of 4-6 staff, including major gift officers, annual fund director, and donor relations manager. Facilitated team meetings and retreats, employee evaluations, and hiring of new staff. Provided significant direction to capital campaign and annual giving, including annual Founders Day of Giving utilizing social media.Oversaw donor events across the country, including donor engagement receptions and galas. Collaborated with events and marketing teams on all aspects including venue, audience, production, auction logistics, and scripting. Partnered closely with communications and finance teams on all donor communications including direct mail, annual reports, donor listings in publications, endowment reporting, website content, scholarship announcements, and campaign materials. Oversaw stewardship efforts for endowment and leadership annual giving donors. Oversaw all foundation business processes from gift entry to acknowledgement, reporting, fund working agreements, moves management documentation, and realization of planned gifts. Maintained pledge documentation and planned giving records. Provided significant donor service and institutional knowledge for the foundation.Served as liaison to national board-managed fundraising committee responsible for strategic oversight of organizational advancement. Supported CEO by providing foundation reports and expertise at board meetings. Represented foundation at industry conferences and presented about best practices. Contributed to design and official opening of new foundation offices in 2018.Collaborated regularly with finance team to ensure proper execution of foundation audit, board reporting, budgeting, fund management, grant requests, and tax reporting.

Audited all foundation funds to determine historical gift value, organize documentation, and ensure proper classification of assets. Collaborated with finance team to improve nomenclature of foundation funds in order to provide clearer reporting and metrics to boards and other stakeholders. Provided regular and ad-hoc fund updates to more than 200 fraternity chapters across the country and advised volunteers about the historical purpose of endowed funds. Answered donor requests for information around lifetime giving, calendar year tax reporting, planned giving documentation, and pledge payment options. Trained chapter volunteers on how to raise and award chapter-restricted funds.Coordinated donor acknowledgment and recognition processes. Collaborated with information management team around implementation of newer salesforce instance and third party gift processing and acknowledgment applications.

Managed grant-funded peer mentoring and retention program for minority and first-generation students. Coordinated a weekend conference to bring student peer mentors together. Organized an annual college fair connecting admissions representatives from 15 universities with outstanding underprivileged students in college preparatory programs.Coordinated program providing grant funding to attract community college graduates and transfer students to private colleges.Facilitated annual meetings of like administrators from the VFIC institutions, including Career Services Directors and campus sustainability officers.Oversaw the CAREER15 program and LinkedIn group, connecting students from 15 universities to several hundred employers hiring entry-level professionals and interns. Coordinated on-campus employer panels, campus marketing efforts, and social media presence for the program.Organized annual Ethics Bowl competition between teams from the 15 VFIC member schools. 2-day competition is hosted on a member campus and utilizes statewide panel of donors and trustees to judge student teams. Facilitated committee discussion and revision of event cases and competition parameters.Collected nominations for Harris faculty award, distributed applications to selection panel, and facilitated notification and presentation of award to recipient.

Created sharp, professional résumés and cover letters with quick turnaround. Produced personal marketing documents for dozens of professionals in a variety of industries including IT, healthcare, engineering, fashion, education, energy, marketing, human resources, and executive management. Worked with clientele in North America, Asia, Africa, and Europe. Contributed to company blog and social media postings.

Supported undergraduate office of admissions by matching various application documents with student records in Banner. Prepared admissions decision correspondence and processed application documentation.

Audited behavioral health treatment records for use of best practices and for HIPAA and financial compliance. Analyzed follow-up care for consumers discharged from inpatient admissions for HEDIS reporting. Developed excellent understanding of medical terminology.Aggregated 50-100 incident reports a month and produced quarterly analyses detailing the frequency of incidents involving agency consumers. Produced risk management reports on serious incidents, including recommendations for improvement of disease management and prevention of future negative outcomes.Coordinated placement of 20 student interns per year with local and national universities. Assisted with staff credentialing.Contributed to agency preparation for CARF accreditation by documenting quality improvement processes. Created a process for implementation of web-based service preauthorization for Medicaid funded mental health consumers.

Audited $3.2M regional psychiatric hospitalization project and produced financial reports. Maintained database of all subsidized consumers and completed monthly purchase authorizations. Created and documented all processes used to audit and report spending. Assisted with clinical review of subsidized cases and allocation of state hospital beds according to medical necessity. Standardized and aggregated data from 9 public health programs in order to increase reporting efficiency and improve client services. Designed data requirements for a web-based regional Health Information Management System. Analyzed utilization data from 9 regional programs for trends, potential cost savings, and compliance with contract terms and reported outcomes to the Regional Director and Community Services Boards CEOs. Produced quarterly financial reports for $2.8M Discharge Assistance Project, which provided bridge funding for consumers re-entering the community from the state hospital system.Created manual for staff at 7 regional Community Services Boards in order to standardize policies and procedures. Created organizational charts used for legal incorporation of a regional partnership. Updated forms to reflect data reporting requirements. Created and maintained websites using content management systems. Produced quarterly newsletters and PowerPoint presentations.

Provided clinical case management and crisis services to 55 adults with serious mental illness and substance abuse diagnoses. After two years, was promoted to supervisory role overseeing a small staff and serving as crisis responder for a unit covering 950 clients. Concurrently provided clinical case management to 28 seriously mentally ill adults.

Provided intensive in-home family therapy to families whose children were in danger of being removed from the home.