Emily Mercer Email & Phone Number

St. John’S, Newfoundland And Labrador, Canada

o In this role I take care of client's personal lending needs such as loans, lines of credit, credit cards and bank accounts.o Initiating Estate accounts and helping customers through the difficult time.o Part of the role is greeting customers in the lobby, being the first face to face interaction. I make sure I get them to the right person or help them myself, along with this I also help on the front line as a teller.o Building customer relationships and representing the bank.o Problem resolution and providing digital advice.o Managing the documents for my credit files.o Completing cash verification when daily totals are unbalanced/there is a discrepancy.

St. John’S, Newfoundland And Labrador, Canada

o My responsibilities at the Sandman Signature as a Guest Services manager includ-ed managing the front desk staff, ensuring the scheduling and proper training was done. Day to day tasks included daily operations tasks such as auditing paper-work, payments processed and verifying specific guest requests were followed through by the staff. o On the sales side I had to find clients, arrange meetings, show rooms, book group bookings and create contracts unique to each client and their needs. o Event planning and coordinating for ballroom bookingso Prior to the hotel opening I was responsible for organizing construction teams and coordinating what had to be done on a scheduled time for the hotel's opening.

St. John'S, Newfoundland And Labrador

o As one of the leads at Wireless Wave I was expected to do additional tasks aside from general sales. o Completed merchandising to maintain enough quantities based on forecasted sales and upcoming events. Routine o Maintain all store planograms and consistency with corporate guidelines. o Additionally, I also trained in all new employees in sales and computer systems.

St. John'S

o My responsibilities as an Operations Specialist consisted of handling inventory such as its organization and quantities based on forecasted sales and upcoming events. Daily operations such as cash handling/management, device sales to business clients, device service advising and repairs.o I was responsible for training staff on product knowledge and sales techniques to maximize revenue and mobility activation systems.o I received in-depth training on Apple products, their functions and how to troubleshoot issues with the products.

Newfoundland And Labrador, Canada

o Responsible for shipment organization/dispatch for outgoing orderso Conducted Business to Business (B2B) sales with contractors and construction companieso Completed invoicing audits and managed files for the companyo Completed transactions for large scale business purchases o Provided estimates and quotes for contractors

Newfoundland And Labrador, Canada

o This project involved maintaining efficient communication amongst multiple companies working on the accommodations construction for a plant in Northern Canada.o I was based out of an office in Newfoundland and responsible for ensuring all parties had the documentation, blueprints and directions required to do their part in the project correctly and on time.o Organization of the server for this large-scale construction project was a huge part of the role as well. I used DropBox and Outlook to share documentation. All files were created through various Microsoft Office programs and my emails included a file map to show other document controllers how to navigate to what they needed.o Along with communication I organized the archives for this project.

Newfoundland And Labrador, Canada

o Directing tourists,o Event planning/hosting,o Waitressing dinner theater events (A Time in Pigeon Inlet),o Booking events/tours for guests,o Tour guiding,o Radio station advertising.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

High School, Honours