Emily Flanagan (Molstad) Email & Phone Number

Spanaway, WA, US

Tacoma, WA

Created a repeatable method for measuring time and complexity of teammate tasks. This job supported the teams that were committed to insurance verification and authorizations. This time measurement created clear expectations for load management, a consistent bar for teammate performance and promotion criteria. This method was used to create Quality.

Olympia, Washington

-Managing IRS CAP, and SSR responses, action items and implementation.-Updating security compliance from MARS-e 1.0 to MARS-e 2.0-IRS and CMS compliance and audit finding remedation.-Implementing system changes, from creating and managing Requests for Change, to JAD's, to actual system change, and testing. -Incident Responce- both internally, and.

Olympia Washington

• Managing a queue of tickets with a range of 100 to 4000 requests at one time, through ticking systems such as ZenDesk and JIRA.
• UAT testing for defects in both PROD and in future releases
• Minor root cause analysis, and developing workarounds
• Using result orientated communication to establish policy, procedure, and establish clear business rules
• Establishing cross-agency relationships and processes.
• Eligibility track SME

• Repaired and maintained computers and other office hardware
• Correspondence between Help Desk and customers, including monitoring several phone lines, and virtual mailboxes
• Strong customer service and problem solving through several modes of communication
• Log all incoming calls and requests into the tracking system, Help Star
• Basic data entry
• Troubleshooting basic office malfunctions including printing, computer, and program error messages

Saint Martins University

• Helped Students obtain access to campus wifi, software, and others campus technological offers.
• Monitored several mailboxes, and phone lines
• Utilizing and repairing all office equipment
• Acted as the student leader for a floor in a dormitory
• Planned a minimum of 6 programs per semester
• Officially mentored 25 students on campus, and many others unofficially

Washington State Senate

• Responded to constituents through several media platforms
• Provided customer service and problem solving for the passing of legislation
• Desk coverage, which entailed answering phones, greeting guests, and e-mail correspondence
• Built a directory for the people of the 4th Legislative District, using MS Publisher
• Effective bill tracking
• Excel spread sheet creation for bill tracking and schedule creation.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Residence Life, Benedictine Leaders Program, Gaming Club, Campus Life

Associate Of Arts (A.A.), Assocate Of Arts