Emily Morgan Email & Phone Number

Cheshire Oaks

Opened this store from brand new. Created a new customer for the business, by establishing my store and putting Cheshire oaks on the map. Responsible for one of top 3 cash store in entire business. Work closely weekly with the merch to ensure my business performs to where it should be. I have built close relationships with steak holders at all levels and I am confident to utilise those relationships when needed, and speak up when I feel needed. I have a good presence not only across my area but across the entire business. Hold sponsor role across area, in supporting a new training system recently launched. Ensuring all managers are at the standard needed to meet the expectations. Over achieve consistently on several KPI’s set by business , one of these being bringing new customers into the business via data capture finishing first in business last year, a new thing for the outlet business

Ellesmere Port, England, United Kingdom

Bromborough, England, United Kingdom

Chester, United Kingdom

Manchester - Trafford Centre

Shared responsibility of 30 staff with 4 supervisors.Assumes total store leadership in the absence of the Store Manager. Leads the sales floor and drives store results through the selling team. Accountable for ensuring profit margins are adhered to on a weekly basis. Liaises with key heads of department for branch planning, visual and loss prevention. Manages and oversees in-store visual merchandiser, back of house team and sales floor team. Utilises key information from reports daily to make commercial decisions. Manages all areas of KPI’s, responsible for creation and delivery of the business plan, accountable for Health and Safety, achieves weekly targets for new Ikano store card applications. Aware of other competitors and their business actions continually ensuring that no opportunities are missed. Responsible for opening and closing procedures, key holders, cash processes and banking, ensuring OMNI business is monitored hourly to increase sales and replenishments are conducted hourly. Security aware and help improve stock losses. Experienced at interviewing new applicants and coaching staff through their probation periods. Responsible for ensuring the right people are in the right roles, strong performance management skills, knowledgeable on investigations and disciplinary actions.

Chester, United Kingdom

Responsible for 15 staff with 4 supervisors.Ensured staffing structures over 3 locations were strong to increase sales performance and achieve targets. Worked closely with branch planning to ensure the correct stock packages were in each location depending on the customer needs. Focused on the customer journey throughout each store ensuring the standard and expectations were high. Implemented incentives for staff providing motivation and team building with continued training and development alongside regular reviews with staff. All 3 branches performed above the company average mark in compliance, audits and stock loss. Warehouse Outfit buddy for the area visiting several Outfit stores on a quarterly basis helping to maximise sales and profits. Chosen to be a Buddy Manager in the area supporting staff when issues arise. Nominated expert for the region in operations, people and Employee Relations. Selected to attend training in London, produced and developed a training programmes rolled out to staff and colleagues in regional meetings. Confidence to conduct training sessions at regional meetings on any topic. Carried out management training to any new managers joining the brand sharing management expertise with follow up visits to stores for managers on probation periods which included overnight stays

Chester, United Kingdom

Responsible for 10 staff with 3 supervisors.Produced and delivered all staff training sessions to both sites, focusing on customers and their needs.Achieved all areas of KPI's and accountable for the management of profit and loss reports.Created a annual business plan updating quarterly.Whilst running two branches undertook two expert roles specialising in People and Operations, with extra responsibility included training new staff into the business, attending training sessions in London, being first point of contact for any enquiries for all managers on the area.Rolled out customer service initiatives through area meetings following up with regular contact to set incentives and keeping motivation within the team.Increased audit results from red to green within first 6 months maintaining this standard which was above the company average.

Wrexham

Responsible for 6 staff. Fully accountantable for achieving targets set in all KPI's and delivering all day to day tasks to ensure a smooth fully functioning branch.Whilst working for Oasis I developed all areas of key skills, having dealt with a lot of people issues. Turned branch around completely and when leaving bottom line EBITDA was three times what it was.Achieved 92% compliance audit result which was the highest the branch has ever had.

Bachelor’S Degree, Higher Education/Higher Education Administration

Pttl’S Qualification, Education